Therapy Development Associate - Centro Sud Italia

Responsibilities:

• Visit existing customers regularly to ensure customer satisfaction.
• Maintain existing customer relationships (implanting centers).
• Develop and maintain customer relationships.
• Work closely with other teams (FCS and cross-divisional/departmental) to develop account intelligence and relationship maps.
• Promote new Abbott HF products, clinical results, and services.
• Support negotiation of contracts and ensure timely renewals.
• Manage inventory through regular checks and ensure the shortest UBD date is used first.
• Ascertain training needs/interests of stakeholders and organize accordingly.
• Support center activities such as workshops and product training.
• Attend relevant workshops, training sessions, congresses, or exhibitions.
• Support internal stakeholders and functions with all relevant aspects and update Customer Relation Management (CRM) tools.
• Support the development and execution of strategies to attract potential referrers in collaboration with Market Development.
• Create relationships with referrers to identify their needs and qualify their interests to drive sales.
• Support educational events for referrers for selected accounts.
• Present product information to referrers after identifying their needs.
• Move leads through the marketing funnel and arrange in-person meetings, emails, or phone calls.
• Follow up with potential referrers who expressed interest but did not refer any patients.
• Perform regular follow-up visits or emails and facilitate communication with existing referrers to ensure satisfaction and identify new potential needs.
• Understand and quantify barriers for the adoption of LVADs.
• Develop a high-level market development plan for each account with appropriate prioritization of opportunity areas.
• Support the development of screeners for referrers to aid in patient selection.
• Roll out awareness and communication campaigns; improve messaging.