Technical Support Specialist (Customer Service) - Apprentice

Create a better tomorrow with us.

We are looking for an Apprentice, in Milan within the Digital Industries area who will be trained in 2 years as a Technical Support Specialist.

During the apprenticeship you will receive a comprehensive and state-of-the-art training to develop your personal and professional skills and you will have the support of a mentor to achieve your career steps.

Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.

You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.

Your Challenge

As a Technical Support Specialist - Apprentice, your main activities will be to:

• Operate in the world of motion control, particularly in the machine tool and production machine sector.
• Analyze service requests to figure out necessary activities and spare parts.
• Provide remote technical support to customers through Siemens Industry Support online.
• Offer remote technical support to customers via SightCall and Sinema RC teleassistance portals, as well as using Smart Glasses and augmented reality systems.
• Participate in periodic training and updates through internal training and mentor at Siemens and customer sites.

Required entry qualifications:

• You have less than 30 years of age, in accordance with the Italian apprenticeship contract.
• You are a fresh graduate or you have a technical academic background (ITS Degree).
• Proficiency in English and Italian.
• Passion to never-stop growing.
• Respect and appreciation of each person’s uniqueness, willingness to co-create and share knowledge.
• Eligibility to work in Italy.

What we offer:

• Flexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement.
• Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options.
• Never stop growing: plenty of opportunities for continuous and individual learning journeys.
• An inclusive team culture where you can be yourself.

For more details, please visit: Benefits e Welfare in Siemens Italia - Siemens IT.

Join us and be yourself. Inclusion is our ambition!

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

Address to us your desired working conditions/environment. Typically, this kind of position is full-time; however, please feel free to ask for a more flexible arrangement if that suits better to you.

Our recruiting team is looking forward to getting to know you!

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