Technical Support Specialist

Technical Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

EL Customer Operat. Special.-Key Account

Your role and responsibilities

In this role, you will have the opportunity to use your technical skills and knowledge and you will aid the Sales Support team by reacting to customer inquiries. As a Technical Support Specialist, you will be the first point of contact for ELSB/ELSP customers and business partners for technical requests. The work model for the role is: LI-Onsite.

You will be mainly accountable for:

1. Providing internal and external Technical Sales Support (e.g. technical support, Technical Documentation) and coordinating with relevant resources to have complete case ownership and to increase Customer Satisfaction.
2. Supporting customers during Pre-sales/Post-sales technical inquiries.
3. Ensuring the resolution of customer issues (e.g. Technical Support, Technical Documentation) by coordinating with Product Marketing, Factories, Service, and other internal and/or external teams.
4. Recommending appropriate solutions for customer requests and coordinating with related teams to ensure the complete handling of the request.
5. Ensuring a positive customer experience throughout the entire process. Creating and maintaining a good relationship with customers and understanding their needs.
6. Collaborating with Product Marketing and other internal teams to maintain and update technical documentation to increase self-service experience.
7. Representing the Voice of the Customer within local teams. Providing feedback to internal and external teams to promote alignment between process outputs and customer expectations.
8. Applying Safety Rules and Safe Practices, performing assigned tasks in a safe manner that will encourage others to exercise safety in their normal daily activities.

Qualifications for the role

• You are highly skilled in Salesforce and Excel.
• You have previous experience of 3-5 years in similar roles.
• Possess enhanced knowledge of electrical engineering principles.
• You are passionate about a proactive approach, with a demonstrated ability to take ownership of customer issues.
• Diploma of electrical or electronic technician.
• You are at ease communicating in Italian and English.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

For further info: Letizia Breviario, Talent Partner