Technical Support Engineer

Job Description

***On-site opportunity in East Aurora, NY***

**This position is considered safety sensitive and is subject to drug testing, including cannabis**

SUMMARY: The Technical Support Engineer is responsible for maintaining a thorough knowledge of company products specific to cutting tools, holders and other machine related tooling applications, and targeted application support via training and on-site testing to assure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Proactively solve tooling problems for customers.
• Communicate customer and market issues to company management.
• Develop, update and maintain technical database on all products related to cutting tools and related machine applications. Reviews and recommends product introductions and deletions.
• Acts as technical liaison to primary tooling vendors regarding product changes, updates, etc.
• Provides technical support to field sales engineers and inside sales personnel.
• Inquires and learns about customers and their business plans, forwards that information to the Director of Sales for evaluation and business planning.
• Manage new and existing customer relationships.
• Coordinates meetings between customers and vendor representatives on technical issues.
• Advance and develop cost savings projects for customers.
• Perform other duties as assigned.
• Perform all work in accordance to ISO processes and procedures.

QUALIFICATIONS:

• High levels of product knowledge.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Competent with the use of computer software specific to the operation.

SUPERVISORY RESPONSIBILITIES:

• No direct supervisory responsibility. May provide indirect supervisory input.

EDUCATION and/or EXPERIENCE:

• High School diploma required.
• Bachelor’s degree in a related field.
• 5 years of experience in a similar position required.
• Previous sales or customer service experience.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required.

WORK ENVIRONMENT:

• Employee is regularly required to speak and hear English, stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
• Employee frequently lifts and/or moves up to 70 pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE REQUIRED:

• Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.

*BlackHawk Industrial is an Equal Opportunity Employer.

**BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.