Technical Support Advisor (Temporary contract -12 months - French fluent)

PETRONAS Lubricants International (PLI) è un produttore globale di lubrificanti, nonché ramo commerciale di PETRONAS, società petrolifera nazionale della Malesia.

Fondata nel 2008, PETRONAS Lubricants International produce e commercializza un'ampia gamma di prodotti di lubrificanti industriali e per il settore automobilistico di alta qualità in oltre 100 mercati.

Con sede a Kuala Lampur, PLI vanta oltre 30 uffici marketing in 28 Paesi, con uffici regionali a Kuala Lampur, Pechino, Torino, Belo Horizonte, Chicago e Durban.

PETRONAS Lubricants International è la risorsa tecnica alla base della partnership tecnica di PETRONAS con il team di Formula Uno MERCEDES AMG PETRONAS ed è responsabile del design, dello sviluppo e della consegna delle Fluid Technology Solutions, con combustibili, lubrificanti personalizzati e fluidi di trasmissione per le Frecce d'argento.

Attualmente nella top 10, PLI sta seguendo un programma di crescita aziendale piuttosto aggressivo per solidificare la sua posizione di azienda di lubrificanti leader, all'avanguardia nel settore.

Posizione:

POSITION PURPOSE

Providing field-based technical support and advice to customers (Automotive, Industrial, OM, OEMs, GAs etc.) and other business partners. Support other Petronas functions (e.g. Sales, Marketing etc.) with technical related issues.

POSITION NATURE & SCOPE

Key Accountabilities:

• Provide first class level technical support to Petronas Sales force, distributors, customers, OEMs, GAs.
• Strong commercial awareness, utilizing any opportunity for extending and/or uplifting of Petronas business.
• Ownership of P5 (Technical Account Plan).
• Developing and maintaining Technical network within Customer organizations.
• Deep knowledge of Petronas Products and Services and their applications.
• Recommending Petronas products and Services substituting competitor products, Selecting the best Petronas products and services to customer applications.
• Providing Customer Benefit Solutions based on own knowledge and experience.
• Planning and Delivering customer trainings and presentations.
• Support of Plant Audits, Field Trials, OEM management.
• Supporting complex technical issues and Quality Complaints.
• Support of relevant Petronas/customer events (e.g. product launches, customer days, campaigns etc.).
• Providing market feedback (from customers, OEMs) back to R&T through Product Technology Manager.
• Provide Sales with relevant information on any potential sales opportunity identified.
• Involvement in Quality issues (mainly Customer Quality Complaints).
• Knowing when and to whom escalate complex technical issues beyond own competence/skills.
• Act and behave in line with Petronas values and procedures, sticking to local regulations and QHSE rules.

Qualifications & Education:

Minimum degree (Bachelor of Science or higher) in Technical discipline (Chemistry or Engineering is preferable).

Skills/Experience/Knowledge:

• Customer facing experience is beneficial.
• Language skills: Fluent French, English.
• Communication skills (written and verbal), good presentation skills.
• Deep Product and application knowledge, good Commercial Awareness.

What we offer:

• 2 days remote working.
• Flexible hours.
• Canteen.