Technical Service Support Manager

Your mission

• Act as a primary contact for all external stakeholders, specifically distribution partners for all service and technical requests
• Address and funnel customer warranty claims in CRM tool
• Work closely together with Technical Product Managers and the Sales Coordination Team and leverage synergies to collaborate
• Travel to partners for on-the-ground technical trainings and launch support like roadshows, exhibitions or Hemro offices
• Build strong relationships with internal stakeholders, including engineering, manufacturing, marketing, sales and ensure cross-functional collaboration
• Drive operational excellence by leveraging and enhancing information flows
• Provide relevant customer and market feedback for continuous product enhancements
• Be part of the efforts to put together technical training materials – like servicing, how-to, product descriptions and more
• Travel time approx. 40%

Your profile

• Engineering background with min. 3 years proven experience as Technical Services Manager or similar role, preferably in the coffee industry (e.g., roaster, café manager, wholesale or operations manager for roasted or green coffee)
• Hands-on, problem-solving mentality
• Structured and organized attitude
• Exceptional communication and presentation abilities, with a focus on a clear, customer-centric approach
• Motivated to work in an international team
• Proficient in English

Our offer for you

Details about our offer will be provided upon application.

Working hours

Details about working hours will be provided upon application.

Note

Additional notes will be provided upon application.

Apply to us and join our team

We look forward to receiving your application!