Systems Analyst, Financial Assistance

Systems Analyst, Financial Assistance

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Posting Details

Posting Number: 20244129S
Position Title: Systems Analyst, Financial Assistance
Position Type: Staff
Location: Villanova, PA
Recruitment Type: Internal/External Applicants
Work Schedule: full-time/12-months
Department: 721-UNIT - UIS - Enterprise-Wide Systems

Position Summary: The Systems Analyst drives the analysis, adjustment, and restructuring of different aspects of the University’s systems, processes, and operational functions and works effectively with central information technology (IT) teams to translate needs into technical solutions. The systems analyst consults regularly with end users to understand and document business processes and facilitates the identification of solutions to increase user efficiency and effectiveness. This position is responsible for working proactively with university functions to articulate and plan for technology needs, elicit, and analyze both functional and technical requirements, author business justifications and requests for funding, analyze alternatives, and develop technology roadmaps.

Key functions:

• Enhance business processes through strategic use of technology
• Aid end users in identifying data integration points and dependencies
• Support teams in identifying data/reporting requirements

This shared role works with both the IT’s areas Enterprise-Wide Systems group and the Office of Financial Assistance, handling coordinated assignments from both areas to achieve common goals. The position involves support of the Banner ERP system for financial assistance and collaborates closely with the Director of Financial Assistance Technology for technical support in processing financial assistance.

Duties and Responsibilities

Technical Expertise:

• Utilize strong technical knowledge and hands-on experience with the systems and integrations used by Financial Assistance to understand, maintain, and recommend system functionalities:
• Ellucian Banner Financial Aid
• Automic/TD Client for Office of Financial Assistance (OFA)
• Structured Query Report (SQR) reporting requirements for Financial Assistance
• Ocelot chat software for OFA

• Understand and maintain Ellucian Banner Financial Aid existing functionalities throughout the Financial Assistance cycle.
• Assist IT Programming staff with Structured Query Report (SQR) reporting requirements of Financial Assistance.
• Manage Automic/TD Client for Office of Financial Assistance (OFA), including building new processes, testing, and day-to-day maintenance.
• Manage Ocelot chat software for OFA.
• Provide day-to-day support for various issues that arise involving financial operation for the main Financial Assistance office as well as the Law School’s.

Process Improvement & Documentation of Systems:

• Assist in the preparation, execution, and documentation of quality assurance testing to ensure high standards of performance and reliability.
• Develop and demonstrate a thorough understanding of university processes, document current workflows, and identify areas for improvement to enhance efficiency.
• Conduct comprehensive needs analysis, research innovative solutions, and regularly present well-founded improvement recommendations to IT and business leadership.
• Facilitate meetings with functional teams and end-users to document, scope, and gather detailed requirements for successful implementation of new solutions.

Minimum Qualifications:

• Bachelor’s degree
• Minimum 3 years of relevant experience including analyzing business processes or equivalent combination of experience, education, and certification.
• Experience with Ellucian Banner Financial Aid modules
• Experience with projects involving multiple technologies and functions.
• Experience with creating Structured Query Reports (SQR)

Work Skills:

• Must be able to work independently, as well as in a collaborative, cross-functional team environment.
• Possesses interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
• Possesses excellent organizational and technical skills to diagnose problems in an environment with constantly changing priorities.
• Possesses business acumen coupled with technical knowledge.

Specific Job Knowledge:

• Functional knowledge of financial assistance/financial aid in a university setting, and a deep understanding of the technologies used to support these functions.
• Proven ability to provide analysis for large scope project teams to meet customer expectations.
• Ability to interpret complex financial information and communicate key insights through visually appealing and informative reports.

Preferred Qualifications:

• Master’s Degree
• Experience with Automic Job Scheduling software.
• Experience with creating reports on the Cognos and Argos platforms.

Special Message to Applicants: Posting Date: 08/21/2024
Closing Date (11:59pm ET): Salary Posting Information: Commensurate with experience