System Application Operator

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

We are looking for a System Application Operator who will be part of the Serco Copernicus Engineering Operations. You will be involved in the operational management of our services, which include the management of EO data flows and the related Monitoring and Reporting components focused on the Services monitoring and performances computation and reporting.
The position is mainly focused on the Operations and Coordination Service (OCS) and Production, key and critical elements of the Copernicus Space Component (CSC).

Main Responsibilities

As a System Application Operator you will concentrate on the following:

• Manage service incidents and anomalies.
• Analysis and troubleshooting of the systems behaviour and performances.
• Generation and maintenance of Operational Procedures and work instructions.
• Technical support to the review and/or preparation of the services documentation.
• Participate in service evolution initiatives supporting prototyping and design.
• Extraction of service statistics and generation of Operational Reports and Service Performance Reports.
• Support the update of web contents (e.g. user guides, news publication, service web portals).
• Support testing and verification activities.
• Support the configuration control and definition of the network interfaces.
• Support to the help desk for replying to operational engineering issues.
• Interfacing with other groups (software development teams, infrastructure team, ESA Copernicus teams).
• On-Call: participating in on-call shifts during Extended Working Hours (EWH).

Successful Candidate

• Bachelor’s or Master’s degree in IT, Computer Science, Aerospace Engineering, or a related field.
• Good knowledge of Linux Operating Systems (e.g., RedHat).
• Proficiency in Linux shell scripting.
• Knowledge of Earth Observation satellite data product formats.
• Knowledge of Satellite Ground Segments and related data flows.
• Knowledge of Copernicus program.
• Proactive problem-solving attitude and ability to approach challenges efficiently.
• Ability to work in a team, sharing and acquiring knowledge effectively.
• Experience with dashboards for monitoring and reporting, such as Grafana.
• Familiarity with Docker for containerization.
• Strong command of the English language (written and spoken).

On offer

• Great career opportunities in the Space industry.
• Comprehensive package of benefits offered by the company, such as life insurance and health insurance.
• Engaging company events to foster team spirit.
• Hybrid working model to support work-life balance.
• Opportunity to work in an international environment.

Relocation:

Rome's central location in Italy offers excellent transportation links within the city and across the country. The city is well-connected by a network of highways and railways, with Ciampino Airport or Fiumicino providing convenient access to international destinations.

Serco provides relocation support for all EU passport holders planning to move to Rome and join Serco Italia S.p.A.

DE&I

Diversity, Equity & Inclusion at Serco is based on a culture where every voice is heard and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.

About the Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.

Women in Aerospace
We prioritize Diversity and Inclusion, actively supporting initiatives such as Women in Aerospace Europe, which champions opportunities, development, and visibility for women in the Aerospace sector.

We are a diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team.

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed.

• Salary: Salary information available upon application.
• Frequency: Monthly.
• Job Reference: IT24/COPERNICUS/10305.
• Contract Type: Permanent.
• Closing Date: 15 March, 2025.
• Job Category: Satellite & Space Engineering & Science.