Supply Operations Specialist (They/She/He)

If you're here, it's because you're looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores.

We operate in more than 1500 cities across 23 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

This role will require a mix of operations, stakeholder management, analytical skills, and creativity to tackle different challenges. The couriers, Glovers for us, are a key player in Glovo's marketplace and you will need to ensure the fleet's long-term sustainability, as well as its healthy contribution to the operational performance and user experience in Italy.

THE JOURNEY

1. Being part of the Supply Operations Team, support the Operations Manager with improvement ideas for scalable processes and procedures;
2. Be responsible for the Glovo service in a subset of the cities of the assigned area, by analyzing the Glovers requirements to sustain orders demand and growth, having a complete understanding of the local supply situation at all times.
3. Plan, execute, and monitor activities that have been identified to fix KPIs deviations or improve User Experience (or costs) performance within the assigned area;
4. Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience related to Glovers (couriers);
5. Be there for the Glovers when they need support, assisting them on a diverse range of topics, varying from app functionalities to payments and other topics they face on a day to day basis.
6. Provide constant feedback and insights on the status of the fleet in the city and region to the Operations Manager
7. Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.
8. Perform analysis and create dashboards to give visibility on the performance of the main operational KPIs.

WHAT YOU WILL BRING TO THE RIDE

1. Strong academic background in a quantitative subject (engineering, economics, mathematics, statistics, or similar fields);
2. Minimum 1 year of experience in high demanding positions (operations, technology, consulting, investment banking, etc.);
3. Excellent communicator and a great attitude in problem solving

Have initiative, be proactive and autonomous - Glovo is also yours!

1. Have good energy and like what you do, even on bad days
2. An empathetic, inclusive and curious attitude
3. Very Hands-on, willingness to get hands dirty, go on the field and support couriers;
4. Advanced Excel and Data Interpretation skills
5. Professional level in English and Italian.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there!

Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

1. Top-notch private health insurance to keep you at your peak.
2. Monthly Glovo credit to satisfy your cravings!
3. Discounted gym memberships to keep you energized.
4. ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
5. Enhanced parental leave, and office-based nursery.
6. Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU.

We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!