Strategic Account Services - Lever Specialist

Amazon currently seeks a talented, Italian-speaking Lever Specialist based in Milan to support the optimization of seller performance across European Amazon marketplaces. You will join as a Lever Specialist supporting the Strategic Account Services (SAS) team, playing a crucial role in empowering marketplace consultants who help retailers maximize their success on Amazon's third-party marketplace.

We're seeking a Lever Specialist to support our Marketplace Consultants team with expert knowledge and strategic insights. You'll become a true program expert, helping to navigate ambiguity and drive success for our Strategic Account Services (SAS) Sellers.

What You'll Do :

• Develop deep expertise across Amazon's programs (as Inventory Health Management, High Average Selling Price Items FBA solutions), becoming the go-to resource for Marketplace Consultants.
• Support Consultants, also participating in Seller Conversations, by providing in-depth knowledge and navigating complex scenarios in order to support Italian Selling Partners seeking an expert consultation.
• Analyze Program performance, identifying optimization opportunities across seller accounts.
• Collaborate with internal teams to resolve complex issues and improve program execution.
• Create training materials to upskill Consultants on lever intricacies and best practices.
• Stay informed on lever changes, translating complex information into actionable insights.
• Contribute to strategic approaches leveraging multiple levers for seller success.

What You'll Bring :

• Strong analytical skills with ability to interpret complex lever data.
• Excellent communication skills in English and Italian.
• Strategic mindset coupled with attention to detail.
• Ability to thrive in ambiguous situations and navigate evolving lever landscapes.
• Bachelor's degree in business, economics, data science, or related field.

BASIC QUALIFICATIONS

• Experience in program management, business analysis, or e-commerce.
• Strong data analysis skills and proficiency in analytical tools.
• Excellent project management skills and ability to manage multiple priorities.
• Passion for diving deep into program mechanics.
• Ability to work cross-functionally and influence without direct authority.

PREFERRED QUALIFICATIONS

• Experience with in-depth knowledge of multiple business programs or systems.
• Familiarity with e-commerce platforms and seller-focused programs.
• Background in consulting or providing expert support to client-facing teams.