STORE MANAGER - Serravalle Outlet

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Job Category:

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EU work permit required:

Yes

Job Reference:

458050892384016793633710

Job Views:

2

Posted:

03.04.2025

Expiry Date:

18.05.2025

Job Description:

We are looking for a highly motivated retail professional to manage our Store in Serravalle.

As a Store Manager, you will be responsible for:

• Leading the team to achieve ambitious sales targets and excel in customer service while supporting Client Development objectives to increase loyalty, retention and generate new business.
• Setting targets and leading the team to achieve sales growth and improvements in the level of service.
• Proposing challenges to the team to motivate them to reach their targets.
• Setting action plans to achieve monthly/annual targets while reinforcing sales techniques toward the team.
• Coaching the team to become experts in our product and to deliver ultimate levels of service.
• Minimizing loss by ensuring all loss prevention procedures are followed.
• Ensuring provision of a safe working environment to ensure staff and customer wellbeing.
• Coordinating all policies and procedures for stock management and deliveries.
• Managing client experience ensuring the highest standards are met.
• Daily monitoring of KPIs and sales results. Tracking sales performance through weekly and ad-hoc reporting.
• Establishing a training and development program to support team growth and progression.
• Developing relationships with our VIP clients thanks to your personal network and professional social media activity (We Chat, Instagram, Facebook, WhatsApp).
• Constantly maintaining the visuals guidelines and standards of presentation.
• Preparing and monitoring rolling inventory and annual fiscal inventory.
• Reporting activity with qualitative comments and setting action plans if needed.
• Working closely with retail management to ensure client needs are met through all critical functional activities.
• Analyzing CRM information to understand client data and build communication campaigns.
• Preparing client lists and helping implement clientelling actions.
• Performing client insights/analysis and proposing specific action plans to improve performance.

Profile:

• Experience of more than 5 years as Store Manager. Experience at Serravalle would be ideal.
• Leader with the ability to direct, inspire, and motivate a team to reach targets.
• Experienced in dealing with and resolving employment relations issues.
• Client-centric and focused on exceptional service standards.
• Driven with a strong work ethic and professionalism.
• Ability to work with a variety of people in various disciplines.
• Must be energetic, self-motivated, and organized.
• Must have strong Fashion knowledge.
• Fluent in Italian and English. A third language would be appreciated (Russian, Chinese, Korean, Arabic).