Store Director - Milan

Presentation of the company

World-renowned for its luxury ready-to-wear, Lanvin continues to expand by offering a global universe, from ready-to-wear to accessories. A human-sized team supports the company's growth.

Job Description

Your mission will be to ensure a consistently memorable customer shopping experience while generating meaningful revenue and positive operating profit for the store, to lead the team of sales associates:

Business Performance

• Build sales forecast and budget for his/her store
• Monitor sales performance, analyze results and forecast trends to propose commercial action plans to maximize sales and minimize costs
• Review regularly the performance, opportunities and challenges his/her store to ensure an appropriate business strategy is applied (evaluate the work in terms of profitability, production…)
• Monitor operational expenses with responsibility for P&L. Ensure Budgets are delivered in line with targets

Team Management and Development

• Motivate and empower the team of 4 people to exceed retail, launch, productivity, and CRM targets employing the Brand Coaching methods
• Develop the team to ensure they deliver our Promise to every Client
• Identify, recruit and develop talents, secure succession plans
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Translate strategic and business goals into concrete and individual actions and objectives
• Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
• Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions.
• Oversee consistency of the retail execution vs. brand requirements (customer service, VM, attitude, quality of the selling ceremony)

Role Model on Selling and Floor Management

• Lead by example on the floor, understand the Clients' needs, identify potential areas of improvement and cultivate a feel for the market trends
• Provide consistent and qualitative feedback, coach the team …

Client and Business Development

• Lead and develop the business of the store
• Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, regional office team...) and fostering synergies between categories
• Build a loyal Clientele, leveraging all clienteling tools
• Develop an precise understanding business and local market to suggest actions and recommendations
• Act as an ambassador by proactively representing the Brand in relevant local activities (networking, PR)
• Be aware of the competitive landscape and market trends.

Buying

• Participate in the open-to-buy process with the HQ buying team based in Paris in order to give to the store the right product assortment and information to help it reach its maximum sales potential
• Review performance indicators, such as sales and discount levels
• Manage plans for stock levels
• Liaising regularly with the WW, MW and Accessories Retail Merchandiser.

Operations

• Ensure policies, standards and procedures are communicated and implemented
• Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management.
• Supervise and ensure quality of internal control and inventory management (inventory, cash management, internal procedures)

Profile

• Work experience as a sales manager in luxury retail.
• Work experience in team management.
• Excellent service orientation, ability to build strong customer relationships and understand their needs and expectations.
• Ability to manage stress effectively and maintain a positive attitude toward problem-solving.
• Demonstrates flexibility and a strong attitude toward multitasking.

Position to be filled as soon as possible