Stock Manager 40hFT-FlagShip Store Michael Kors Serravalle Outlet

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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STOCK MANAGER

Department: Retail

Reporting to: Store Manager

The Stock manager’s role is to maintain product and supply inventories to increase efficiency. He/she is responsible for training employees, scheduling employee shifts, receiving and sending shipments, updating records, and maintaining inventories.

Major Responsibilities include but are not limited to:

Operations

• Manage stock levels and make key decisions about stock control
• Ensure that merchandise shipments have been received and displayed within the company's expectations
• Maintain and organize stock room
• Maintain an active presence on showroom floor and stock room to prevent stock shrinkage
• Assist Store Manager in creating, promoting and overseeing a profitable store
• Keep selling floor and merchandise neat, organized and stocked
• Manage all inventory in the stockroom and on the selling floor
• Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/receiving related paperwork
• Replenish stock on the sales floor as needed
• Pack up defective items or overstock and arrange for return shipment
• Observe proper safety procedures in the stockroom, particularly when lifting and moving heavy items
• Report issues or problems to Store Manager
• Assist managers and associates in preventing theft and maintaining proper inventory
• Comply with all Point-of-Sale policies and procedures
• Attend store meetings
• Manage all relevant training and development seminars, programs and meetings as directed by store management
• Facilitate loss prevention initiatives that reduce shrinkage
• Maintain solid partnership with store management and visual manager
• Review stock room space and create tools to maximize space in stock room and make merchandise easily accessible for stock and sales staff

Customer Service

• Provide the highest level of customer service
• Answer customer and sales associate questions about available items in stock
• Retrieve items from stockroom at customer request
• Place special orders for customers when necessary
• Build and maintain repeat clientele; utilize client book
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

Management

• Lead a team of employees to consistently meet sales and service goals
• Hire, train and develop new employees based on changes in the store's volume and sales cycles
• Manage and motivate the team to increase sales and ensure efficiency
• Work on staffing duties such as interviewing potential staff members, conducting appraisals and performance reviews, as well as providing or organizing training and development
• Update colleagues on business performance, new initiatives and other pertinent issues
• Create stock employee schedules and ensure stock staff are always on duty to provide assistance on sales floor as needed

Job Requirements:

• Minimum 3 years of experience in retail and luxury in a management role
• Able to work as a charismatic leader, to drive and motivate people and willingness to develop talent
• Excellent personal organizational skills with attention to detail and accuracy
• Familiar with inventory software
• Possesses physical strength necessary to unload, lift, and carry heavy boxes
• Exhibits familiarity with proper safety procedures in the stockroom
• Able to work under pressure and thrive in a fast-paced, challenging environment
• Able to work on different tasks easily – Multi-tasking