Sr. Field Application Scientist Italy South, null

Sr. Field Application Scientist Italy South

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

27b1763c9cca

Job Views:

3

Posted:

08.02.2025

Expiry Date:

25.03.2025

Job Description:

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Senior Field Applications Scientist - Italy (Rome)

As a Senior Field Applications Scientist at Illumina, you will be responsible for enabling customer success within your territory. You will partner with customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific expert consultant during pre- and post-sales activities and will collaborate with the broader commercial team to maximize sales growth and customer satisfaction.

The position is based in Rome, Italy, with a valid driving license within Italy being essential. You will have the flexibility to travel up to 70%. Fluent English and Italian language skills are essential.

Applications Closing Date: Monday 8th July 2024

Illumina's employee benefits include: flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Responsibilities:

1. Coordinate new installations requiring facility inspections and instrument validation.
2. Consult on customer lab and experimental design, workflow best practices, and data storage and analysis.
3. Conduct on-site customer trainings across the entire Illumina portfolio of products.
4. Resolve customer complaints related to biochemistry, assay or experimental design, software, instruments, or user's technical skill.
5. Regularly communicate essential technical product updates to external customers and Sales counterparts.
6. Partner with other functional roles to execute and develop strategic plans for winning new business.
7. Responsible for customer relationship management and gathering intelligence regarding competitive intel and new sales opportunities.
8. Support new product development through alpha and beta tests.
9. Provide efficient communication on strategic and competitive customer feedback.
10. Involved in departmental project teams; work collaboratively to ensure successful execution of project plans.
11. Prioritize tasks to achieve departmental key performance metrics.
12. Represent the company professionally at all times.

Requirements:

1. Considerable biotech experience preferred.
2. Strong understanding of genomics, sequencing applications, and methods.
3. Strong understanding of bioinformatics tools for NGS data analyses preferred.
4. Background in multiomics with a focus on proteomics preferred.
5. Prior field experience supporting customers in a highly technical field preferred.
6. Proficient with general lab best practices and common Molecular Biology techniques.
7. Experience with lab or liquid handling automation helpful.
8. Exceptional written and verbal communication skills.
9. Ability to operate as an independent contributor and as a cooperative team member.
10. Capacity to maintain composure in stressful situations.
11. Must be willing to travel up to 50%.

Experience/Education:

1. Typically requires a Master’s degree in Biochemistry, Molecular Biology, Genetics, or related field and some experience; or a PhD.

What Can You Expect

Our team members are bright, energetic, and dedicated. We offer a competitive employee benefits program.

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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