Software Development Manager

Do you love building products people love?

As a Software Development Manager, you’ll contribute to developing applications that streamline our internal operations processes while empowering our customers with tooling to drive revenue and improve the guest experience. We are on a mission to modernize and revolutionize our software systems, ensuring they align with industry standards while maintaining the value of our existing custom frameworks. You’ll play a pivotal role fostering a collaborative growth-focused team culture and driving technical excellence. You will lead a cross-functional team of developers & QA to deliver world-class solutions.

Your curiosity to continue learning, as well as a knack for problem-solving, will be key to delivering innovative products to our clients and their guests, as our team members are always looking for new ways to push the boundaries of what’s possible. We’re looking for people who are passionate about their craft and are always looking for ways to grow and improve the team and themselves.

Location: Milan, Italy. The position primarily requires you to be in-office, but we offer a flexible hybrid schedule, allowing you to work from home for 1-2 days.

Reports to: VP, Engineering

Travel Requirement: Less than 10%

What you’ll be working on:

• Leading highly talented engineering teams to deliver exceptional ticketing & guest experience applications for some of the largest attractions in the world.
• Reinforce a culture of trust and continuous learning through structured OKRs.
• Providing coaching, career development, and mentorship of the engineers.
• Exploring and advocating for new technologies or methodologies that can improve productivity or product quality.
• Expanding collaboration with stakeholders, including but not limited to regular updates, project demonstrations, and alignment on priorities.
• Collaborating with stakeholders on the technical roadmap.
• Ensuring high-performance software development and robust DevOps & DevSecOps practices.
• Driving for and implementing automation in testing, deployment, and monitoring.
• Working with stakeholders to refine the SDLC and deliver key roadmap objectives.
• Staying abreast of industry trends and collaborating to incorporate these into the roadmap.

Technologies you may work with:

• Java
• Spring/Spring Boot
• Microsoft SQL
• MongoDB
• Tomcat
• HTML, JS, CSS
• CI/CD tooling – Jenkins, GitHub actions, Groovy, Maven
• JUnit, Mockito, Postman/Newman
• Selenium/Cypress/Playwright

What you bring to the role:

• 7-10 years of software engineering experience. Note: ‘years of experience’ may not always be the best measure for your ability to succeed in this role. If the below bullet points feel like you, please consider applying.
• 3+ years experience in managing and mentoring cross-functional teams, specifically developers and QA.
• Strong knowledge of SDLC principles, including Agile methodologies.
• Expertise in DevOps, DevSecOps, test and automation strategies.
• Hands-on experience with Git and advanced branch management practices.
• Familiarity with both custom and modern industry-standard development frameworks.
• Excellent interpersonal and communication skills, with a focus on coaching and team growth.
• Experience with ticketing solutions and high-volume web applications.
• Thrives in high growth, fast-paced environments.
• Experience in leading cultural, process, and technical transformations, especially for teams moving to modern development frameworks.
• Skills in balancing priorities and resources between development and QA to ensure cohesive team progress.
• Strong experience in managing expectations and delivering updates to senior leadership and non-technical stakeholders.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.