SME - Product Systems

Solve complex problems. Decode the future.

At Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

All about the role:

As a Subject Matter Expert (SME) - Product Systems, you will be responsible for handling the day-to-day operational issues reported by the users related to Project & Portfolio Management tool, managing & executing new enhancements, minor projects etc., in alignment with the Project Management Community.

Working closely with the Suppliers, the SME Product System will be responsible for the delivery of pragmatic solutions to our business stakeholders. Understand, manage, and balance demand from business vs. priorities in hand and resource availability.

What you'll do:

• Work closely with the Process Team in order to bring the changes to the tools.
• Design, Build & Deploy the solutions in the Electrolux Project Management tool.
• Provide support to the Operational activities & handle Access Management on the tool.
• Facilitate Root Cause Analysis (RCA) – Investigate, document, provide preventative solution, of service failures.
• Proactively identify and develop strategies to avoid potential causes of service failure.
• Attend Change Advisory Board meetings to secure required approvals.
• Identify areas for customer education and training activities.
• Provide support during the upgrade of the tools.
• Escalate product-related issues to suppliers.

Who you are:

You are an individual with strong analytical skills, exceptional written/verbal communication skills, a team-oriented attitude, advanced fluency in data-driven analysis to drive sound business decisions, and the ability to deliver quality service to our customers.

Qualifications:

• At least 7-8 years of experience in VB .net or similar technology.
• Strong experience in SQL server or MS SQL.
• Strong experience in Javascript.
• Strong experience with scripting languages & job scheduling.
• Strong experience in building Integration between different applications (On-prem vs Cloud solutions).
• Experience in Azure/AWS/Google Cloud to install DB, Applications etc.
• Experience in working with Service Now or equivalent tool.
• Strong experience in ITIL & Change Management Process.
• Experience in Project Management tool such as Microsoft Project, JIRA etc. will be preferred.
• Experience in Accolade or PPM is a plus.
• Experience in Microsoft Power Platform is a plus.

Where you'll be:

You will be based at Electrolux office in Stockholm (Sweden). We are open for other locations as well: Porcia, Susegana or Forli' (Italy); Cracow or Warsaw (Poland).

Benefit highlights include:

• Flexible work hours/hybrid work environment.
• Attractive social benefits package.
• Extensive learning opportunities and flexible career path.

We look forward to receiving your application!

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Please be informed that, due to the upcoming holidays, the process will slow down and interviews will be conducted in January, after the break.