Site Reliability Tech

Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services. Operating from over 100 facilities in 29 countries, Jabil delivers innovative, integrated, and tailored solutions to customers across a broad range of industries and end-markets, such as automotive, consumer lifestyle and wearable tech, defense and aerospace, connected home and building, industrial and energy, enterprise and infrastructure, healthcare, mobility, packaging and printing.

As a Site Reliability Technician within Jabil’s Cloud Test Software Development team, you will directly contribute to the daily operations and development of our Cloud Test Platform Infrastructure deployed at multiple production facilities worldwide. Key responsibilities of this position include providing first line response to production issues including but not limited to outages, end user performance, change management, monitoring, improving the efficiency and usability of production test infrastructure and applications, and ensuring all site test infrastructure software and hardware is maintained with the latest updates to ensure high levels of performance and reliability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary responsibilities:

1. Sustaining support and maintenance for the manufacturing server (L10) and rack (L11-L12) level test software and infrastructure deployed at our production facilities.
2. Support the site’s manufacturing server (L10) and rack (L11-L12) current test infrastructure as well as future expansions planning, deployments, and assembly.
3. Maintain manufacturing server (L10) and rack (L11-L12) test infrastructure documentation of installations, upgrades, management.
4. Communicate manufacturing test infrastructure enhancements while providing insights based on site operations and uptime challenges.
5. Support manufacturing test incident response, analysis, and corrective actions for the site operations.
6. Participate in closed loop analysis/responses to factory test failures.
7. Perform scheduled preventive maintenance on the test infrastructure, including MDF, IDF, and SUT TORs.

MANAGEMENT & SUPERVISORY RESPONSIBILITIES

Reports to Management

JOB QUALIFICATIONS AND KNOWLEDGE REQUIREMENTS

1. Experience in the following programming/scripting languages: Python, Java, BASH. C, C++, experience a plus.
2. Understanding of Linux fundamentals: CentOS/Ubuntu.
3. Familiarity with hardware and API solutions for controlling, managing and stressing L10 devices (servers, network and storage SSDs, NVMe): IPMI, Redfish, mprime, FIO, Linpack, ptugen, memtester.
4. Familiarity in the creation and configuration (DHCP, PXE boot, nginx) of Virtual Machines (VMs) using VMWare is a plus.
5. Experience with leading edge networking systems, hardware, software and protocols including but not limited to enterprise ethernet datacenter switching/routing L1, L2, and L3 (BGP, DHCP Relay, ECMP). Arista CloudVision is a plus.
6. Experience with networking systems, hardware, software and protocols including but not limited to enterprise ethernet datacenter switching/routing (L1 – L3).
7. Demonstrated systematic problem-solving capability, coupled with strong communication skills and a sense of ownership and drive.