Service Sales Engineer

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence.

Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

We invite you to put your talents and career in motion at Flowserve.

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions.

Here, your opportunity for professional development and industry-leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Your Responsibilities:

Reporting to the Sales Manager of the territory Italy-Portugal-Spain, this position is accountable for the selling, promotion, and growth of the Flowserve Flow Control Division (FCD) MRO and aftermarket portfolio for existing install base assets.

• Travel required, a minimum of 60% of working time, within the territory of Italy to primarily meet with process industry end-user maintenance and reliability engineering teams to develop opportunities and address the needs of these accounts.
• Detect, lead, and understand the context both technical & financial of customer needs. Liaise directly with these customers, from early stage of bid preparation, customer negotiation until handover to project manager.
• Create opportunities for services (Valve automation, retrofitting, turnarounds) and provide the most suitable technical and commercial solution displaying excellent communication skills to secure purchase orders and contracts.
• Follow up high value bids and convert into orders, maintaining details on Customer Relationship Management (CRM) system.
• Forecast and ensure a clear visibility for the coming months of his pipeline of opportunities.
• Provide technical support and pricing guidance to the commercial operations (comops) team and other internal stakeholders, as necessary.
• Secure purchase order / contracts according to the bid provided by the comops team.
• Assist Product Marketing in highlighting/identifying potential new product/service opportunities.
• Develop and work with a wide-ranging external/internal network to enhance professional and technical knowledge. This may include learning in-depth, new product features and benefits and support customers, as necessary with training sessions in Italy or abroad.

Your Profile:

• Good general education with a degree in mechanical, electric, or electronic engineering discipline, equivalent qualification, or experience.
• Significant valve and actuators service-related background and demonstrated experience and established contacts in the refining and chemical industry.
• Excellent ability to review and disseminate technical drawings, specifications, and general documentation.
• Prominent level of commercial awareness and customer focus. The ability to form strong relationships with customers and colleagues. Strong collaborator with the ability to influence others.
• Excellent organizational skills. Able to demonstrate a positive attitude and work calmly under pressure. Flexible with the ability to work to deadlines.
• Excellent communication skills both written and verbal in English and in Italian language.
• Strong Microsoft Office literacy, specifically in Power Point, Outlook, Word, and Excel. Experience using CRM software.

Req ID : R-12322

Job Family Group : Sales

Job Family : SA Sales

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as a result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email.

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