Service Operation Manager (F/H/N)

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse workplace based on empowerment. You are here to make a difference, constantly building to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.

Who are you?

Is customer service and satisfaction part of your DNA? Are you driven by challenges, whether human, strategic, or technical? Are you a recognized leader who likes to lead change? Are you interested in an international & multicultural career? Autonomy, flexibility, and dynamism are your watchwords?

You could be our next Service Operation Manager!

What’s the job?

Reporting to the Head of Service Manager BU WHE, you will be responsible for driving the ongoing transformation within Service Operations in line with the overall Service Strategy and the Alfa Laval culture.

You will lead an international and multicultural team (Field service engineers, troubleshooters, service center technicians…)

Your objective will be to implement, manage, develop, and secure a successful Operations Department in line with the global strategy and culture of the BU WHE. You will be responsible for ensuring excellence in customer relations while meeting market needs and supporting the growth opportunities of the organization.

1. Define and execute the Service Operations strategy in line with the overall Service strategy.
2. Develop a high-performing and customer-oriented organization that creates outstanding service experiences and supports the divisional growth ambitions.
3. Drive efficiency improvement projects in Service Operations by introducing innovative processes and technologies.
4. Be fully responsible for the Service Operations cost center forecast and result, including investments.
5. Ensure that relevant KPIs are in place to measure and improve performance.

What do you know?

1. You ideally have first-hand experience in a Service Operations Manager position or in a position combining Technical Service / Industrial Maintenance and customer relations.
2. Strong customer orientation, both internal and external.
3. Passion to lead and develop a high-performing international & multicultural organization.
4. Strategic and analytical way of thinking, challenging established ways of working.
5. Curious and open mindset with an ability to drive change.
6. Dynamic with strong communication skills.