Service Engineer

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Within Tetra Pak Italiana, we are looking for a Service Engineer who can perform corrective, preventive and predictable maintenance services and troubleshooting assistance over food equipment. You will also be involved in the installation and commissioning of packaging equipment and provide technical training to our customers. In this role you will be responsible for delivering high quality technical services and support to our customers ensuring that all issues are dealt with in the most effective and satisfactory way. This is an excellent opportunity to increase your knowledge and gain experience in the mechanics, electronics and automation field by performing services on our clients' sites.

This position can be based in multiple locations in Emilia Romagna region (Italy). As a technician you will be required to travel up to 90% through all Italy (focusing on Northern Italy, from Monday to Friday, with guarantee to be home during weekends).

What you will do

• Participate in preparing customer site for installation events, assembling machines (mainly automation and electrical activities)
• Install, commission and maintain the equipment and installations of Filling Machines and distribution equipment in our customers
• Perform troubleshooting and fault finding services on site and by the phone
• Conduct production supervisor and operator training at customer sites
• Establish and maintain a continuous positive relationship with customers including support and follow up on customers concerns and problems
• Execute timely reporting of all discovered technical issues according to company processes
• Travel up to 90% of your working time to our customer sites

We believe you have

• Bachelor's degree in electronic or electro-mechanical engineering or equal experience in the field
• 2-3 years work experience in electro-mechanical maintenance
• 2-3 years experience in PLC, electrical and electronic system in general
• Ability to repair machines onsite
• Experience with filling machines is a big advantage
• Willing to travel extensively on a weekly basis, more than 90% of your working time
• Native level of Italian and good command of English (writing/reporting skills are essential)
• Driving licence
• Good command of computer skills
• Strong knowledge of MS Office
• Proven understanding of Customer Satisfaction and business vision
• Initiative and ability to work in team
• Customer oriented and result oriented attitude

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on 28th March 2025.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.