Service Desk Engineer L1

Applicable Limited

Milano

EUR 30.000 - 50.000

Descrizione del lavoro

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

This role works under the guidance of more senior professional colleagues. The Intern / Apprentice assists with tasks relevant to the specific area or function. This position allows the incumbent the opportunity to develop capability in his/her area of study.

What you'll be doing

Key Responsibilities:

Gains knowledge and experience in area of specialization or function.
Acquires the relevant practical experience and knowledge of the service or solution offered by the specific area or function.
Remains current with the industry developments related to the relevant specific area or function.
Provides general administrative support to the specific area or function.
Coordinates meetings, minute taking, logistics, filing and record keeping.
Assists with the preparation and distribution of reports and review system data for accuracy.
Identifies errors or discrepancies; investigates and corrects or escalates them for resolution.
Provides support to clients in low complexity matters and maintains a log and/or list of all queries.
Contributes to client engagement and the success of the team.
Accepts designated, business-focused projects to research, propose ideas, and solutions.
Assists in preparing information and research materials.
Creates and maintains PowerPoint presentations.

Knowledge, Skills and Attributes:

Attention to detail with good verbal and written communication skills.
Professional attitude and appearance with the ability to prioritize tasks.
Ability to professionally handle complaints, problems, and issues; escalate resolutions and corrective actions.
Ability to deliver a quality service through their support offering.
Passion for continuous improvement.
Self-motivated with a passion to learn.
Ability to work in a team-oriented, collaborative environment.
Good planning, organizing, and time management skills.
Analytical mind with an inclination for identifying issues and/or defects.
Knowledge and interest in the specific area or function.
Knowledge of tools and methodologies associated with the specific area or function.
Ability to apply theoretical knowledge in a practical manner.

Academic Qualifications and Certifications:

Relevant academic qualifications are desirable.

Required Experience:

Relevant working experience is desirable but not essential.
Some experience dealing with internal and external stakeholders.

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today.