Senior Specialist - Conversation designer & UX writer

Some roles shape what a product does. This one also shapes how it speaks.

We are looking for a Conversation Designer & UX Writer to join our Experience Design Factory (XDF) team. You will be responsible for crafting human-centered conversational flows for our virtual assistant, as well as writing impactful UX copy across our digital touchpoints.

This is a hybrid role that requires a strategic mindset and the ability to move fluidly between teams and tasks, ensuring that every interaction speaks with clarity, feels natural, and helps users move forward with confidence.

REQUIREMENTS

• At least 3 years of experience in designing user-centered chatbots and voice assistant experiences based on natural language.
• A user-centered mindset and the ability to collaborate with cross-functional teams.
• Solid knowledge of NLP principles and computational linguistics.
• Hands-on experience with user research involving virtual assistants.
• Strong skills in content design and content strategy.
• Ability to write clear, inclusive, and accessible microcopy for digital interfaces, aligned with brand tone of voice.
• Experience in designing natural dialogue flows based on UX writing and turn-taking principles.
• Familiarity with generative AI tools.
• Background in computational linguistics, human-computer interaction, creative writing, communication, or psychology.
• Fluency in English in order to read technical documentation, write short reports, and contribute to meetings.

SOFT SKILLS

• Flexibility and adaptability. Priorities shift fast and you will need to switch smoothly from designing complex conversational flows to writing microcopy for digital interfaces.
• Curiosity and creativity. Your go-to questions are “Why?” and “What if…?”
• Empathy and active listening. You value different perspectives and work to create inclusive, ethical solutions as part of a collaborative team.
• Excellent communication and collaboration skills. You will work within a diverse, multidisciplinary team, often side by side with developers and data scientists.