Senior Risk Manager, Trustworthy Shopping Experience

Position available in Luxembourg, Munich, or Milan.

Are you passionate about building customer trust and protecting online shoppers? Join our team as a Senior Risk Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

In this position, you'll collaborate with multiple teams to lead compliance related positive changes in our product. You will drive the implementation of compliance initiatives to ensure adherence to regulatory requirements and industry best practices. You will lead the identification, assessment, and monitoring of key risk indicators, areas of improvements, recommend and implement appropriate action. Your work will directly impact millions of customers, ensuring they have a safe and trustworthy shopping experience on Amazon.

Key job responsibilities

1. Develop and implement strategies for multiple projects, monitoring progress against key milestones.
2. Work closely with stakeholders across Compliance, Legal, Product, Global Policy Partners and Business teams, to implement compliance requirements.
3. Develop and nurture strategic, long-term relationships with worldwide testing laboratories by delivering exceptional partner management.
4. Lead negotiations with product testing laboratories and onboard them to the program.
5. As an industry expert, provide strategic insights that shape the long-term direction of our partnerships.
6. Identify new growth opportunities and create unified solutions for scaling program across the organization.
7. Act as a subject matter expert and key point of contact to support the team in operating within product safety compliance - Support external audits, reporting, and data requests.

This position involves travel (up to 20% of the time), primarily within Europe with occasional trips to international locations.

A day in the life

1. Plan and prioritize tasks to advance ongoing projects.
2. Collaborate with compliance and legal teams to frame regulatory requirements and translate them into business requirements.
3. Work closely with Global policy, product, and tech teams to implement necessary changes.
4. Contribute to a positive team atmosphere through open communication and support.
5. Be a dynamic self-starter with strong interpersonal skills, flexible and motivated to succeed in a challenging environment.

About the team

At Amazon, we believe customer trust is paramount. The EU Trustworthy Shopping Experience team works with authorities, merchants, brands, vendors, and customers to identify and prevent Selling Partner risk. We also address infringements of intellectual property (e.g., counterfeit, trademark, copyright) and other abuses in our product catalog.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent

Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship.

Excellent client service and negotiation skills with knowledge of contract law.

Track record in procurement strategy development and implementation.

Experience in compliance, auditing, risk management, product or program management, or business management with negotiations and delivering results experience.

PREFERRED QUALIFICATIONS

Master's degree or equivalent

Experience engaging with regulatory agencies in permit applications or equivalent.

Experience developing and implementing of standards, policies and programs or equivalent.

Experience working with Product Safety and / or Testing Laboratories in EU / UK.