Senior Operations Manager, Italy

YOUR MISSION AT VOI

As a Senior Operations Manager, you will play a key role in the Italian market, overseeing priorities and shaping the agenda for micromobility. You will combine an analytical and strategic perspective to identify and address operational performance gaps across the market. Together with the market leadership team, you will ensure optimal utilization of our fleet, negotiate compliant terms with external service providers, and strive to achieve the goals set by the General Manager. Ultimately, your aim is to deliver a best-in-class micromobility service that delights our customers. This will include:

• Setting operational targets and managing performance at a city-level to hit our P&L goals and drive performance of key KPIs across the market.
• Collaborating with external stakeholders such as city officials together with our public policy team to improve terms and conditions of our services.
• Leveraging data and analytics to optimize performance across key metrics around scooter utilization, fleet management, and overall operational efficiency.
• Facilitating and managing cross-functional collaboration to ensure that operational expertise and best practices are effectively applied across the market.
• Continuously working to gain a deep understanding of the operational complexity, staying attuned with operational trends and innovations, and acting as a role model for operational best practices and continuous improvement across the market.

WHAT YOU NEED TO EMBARK

We are looking for an independent and analytical problem solver with the ability to manage multiple change initiatives, build trust, and communicate operational insight effectively to a diverse group of stakeholders. In addition to being professionally fluent in English, we believe the right person has:

• Bachelor or Master of Science degree in engineering, business, finance, or similar.
• 5+ years of relevant experience in operations, strategy, consulting, or a growth start-up environment with a proven track record of delivering results.
• Proficiency in tools such as G-Suite and MS Office. You are very comfortable working with and analyzing large data sets.
• Proficiency in data analytics tools such as SQL, Tableau, Metabase, PowerBI.
• Experience in analysis of operational data, data-based prioritization, and operational performance monitoring.
• Experience from managing multiple projects, senior stakeholders, and making hard prioritizations.
• Strong knowledge of operational processes and continuous improvement.

WHY VOI?

Micromobility is ever-evolving, and no day is like the other. Working at Voi is more than simply having a job; Our People Promise includes a personal Voiage where you will grow as a professional and be part of a team and culture that builds something meaningful for society. It also includes:

• Competitive salary.
• Flexible public holidays / Paid vacation.
• Flexible hours/work from home.
• Free Voi pass.
• Stock options scheme.

Are you ready to become a Voiager?