Senior Complex Claims Handler (Italian Motor)

Senior Complex Claims Handler (Italian Motor)

Department: Claims

Employment Type: Permanent - Full Time

Location: Italy

Description: We are a fast-growing global reinsurance specialty company servicing the insurance markets of Lloyd’s, Europe, and North America. Due to a new acquisition, our Technical Claims Manager for Motor is looking for a new multi-lingual Senior Complex Claims Handler to provide technical oversight of a large Italian motor portfolio whilst collaborating strongly with the appointed TPA.

Candidates will need to demonstrate outstanding motor claims aptitude in Italian motor claims along with strong written and verbal communication skills in English and Italian.

Responsibilities:

1. To own the management of large, complex, and disputed claims on behalf of the claims team.
2. Identifying and reporting new trends or changes in the behaviour of a claims portfolio.
3. Management of complaint cases within regulatory guidelines.
4. Working with TPAs to provide assistance with referrals and cases over their authority limits.
5. Effective management of external service providers, ensuring they are acting in the best interests of Compre Group.
6. Identifying and delivering opportunities for claims savings, both on an individual claims and strategic basis.
7. Acting as a point of claims expertise with other internal departments to resolve queries.
8. Providing training, technical support, and mentoring to less experienced members of the team.
9. Acting in a supporting role to the Claims Director and Claims Leaders.
10. To provide input and ideas for ongoing improvements to claims and other related processes, working in partnership with internal and external teams.
11. To testify on behalf of the company as a witness in arbitration/litigation when required.

Candidate Requirements:

1. Right to work in this location.
2. Fluency in Italian and English.
3. Excellent level of claims handling technical experience and knowledge in Italian motor claims, providing consistently high-quality claims handling.
4. Understanding of Italian motor claims liability, Italian motor insurance processes, and end-to-end customer claims process.
5. Exceptional knowledge of key terms and conditions in contracts/policies and general knowledge of key legal positions in relevant jurisdictions.
6. Strong negotiation skills, with experience in negotiating complex issues with counterparties, including the ability to lead formal mediations, resulting in successful settlements.
7. Effective verbal and written communication skills.
8. Ability to develop good working relationships with both internal and external stakeholders.
9. Consistently acts as a role model to other members of the team.
10. Ability to coach and train others, providing relevant and timely feedback to improve skills, performance, and behaviours.
11. Good level of computer skills using MS Excel and Word as well as other systems.
12. Fluent in English and Italian.
13. Contributing positively to our culture and values.

Benefits:

Compre is a global specialty reinsurance company that offers capital and liability solutions to its clients, providing them with the certainty they need on their portfolios. We are known for being trusted partners to the market and for having a team of experts who collaborate and maintain discipline in underwriting, ensuring a differentiated client experience.

As an ambitious business, we are focused on building depth, breadth, and diversity in the talent across our business to be future-ready. Our clients' needs evolve as the market changes, which is why we continuously invest in areas such as data and technology. This way, we can serve current and future clients' needs with scalable and new technology, delivered by our growing agile Data and Technology team.

Our values are what make us stand out. We value each other, empower and hold ourselves accountable, are authentic, collaborative and inclusive, and continuously strive for progress and innovation.

Why join us?

At Compre, we offer a range of benefits and team engagement events and provide a supportive environment for learning and growth. We are intent upon building a great business, and over the last few years, we have expanded our markets across Europe, Lloyd's, and North America. Our team is based in Bermuda, Finland, Germany, Malta, UK, and the US.

To keep our globally dispersed team connected, we have various employee resource groups, including Wellbeing, DEI, COMMS, and Engagement.

We invest in our people and offer learning and development opportunities for leaders and employees to build confidence and grow their skill sets. We value teamwork, authenticity, and innovation, and provide a space for these behaviours to bloom at Compre.