Senior Client Manager

We’re looking for a collaborative senior client manager with a love of creativity, strong business know-how, and a natural ability to understand what clients need.

You are

• A great collaborator and team player, who knows how to get the best out of people
• A structured and clear thinker, able to assess work against agreed criteria
• Good at simplifying complex tasks into actionable steps
• Used to building meaningful relationships with clients
• Professional experience of 4-5 years in client management, new business, business development or similar in an agency or consultancy environment
• Deep understanding of business and entrepreneurial topics
• High customer orientation
• Excellent communication and presentation skills, verbal and written
• Fast thinker with quick comprehension and conceptual skills
• Fluent in English and Italian

You will

• Build, nurture, and grow our client relationships
• Steer long-term growth with clients
• Act as the gatekeeper for client-agency interactions, providing clear and appropriate lines of communication, and managing expectations
• Help the internal team meet deadlines, stay on brief and on budget; structuring, guiding, and aligning local pitch teams
• Specifying local requirements for global initiatives
• Planning, developing and implementing New Business initiatives in alignment with overarching growth strategy
• Translating global initiatives into the needs and specialties of the local market
• Strategic evaluation and processing of customer inquiries
• Exchange with and report to management
• Conceptual development and continuous improvement of the new business approach and tools
• Coordination of multifunctional teams to execute new business processes
• Conceptualizing offers to meet the central need of the client
• Manage project scoping and planning, briefing, resourcing, forecasting, and invoicing
• Take responsibility for project billing each month, alongside finance

We are

• A global community of thinkers and makers
• A welcoming team that supports growth and development
• The creators of some of the most iconic brands like Wi-Fi, Wii, Viagra, etc.
• Open to new ways of working and looking at the world. We welcome different perspectives and encourage everyone to have a voice
• Proud to partner with a diverse range of brands including Juventus, Piaggio, Tim, Illy, Salone del Mobile, Samsung, Nexi, Invicta, Polimi and more!

What’s next?

Please upload your CV and relevant samples of your work. Let us know a bit about you as a person – your motivations, your dreams?