Sales Operations Manager

Role Purpose
The Sales Operations Manager is responsible for developing and implementing strategies within the local market that positively impact customer-facing associates. The strategies implemented should optimize customer-facing teams' performance and drive growth and impact. This role involves designing and managing sales incentive programs, analyzing data to identify opportunities for improvement, and collaborating with cross-functional teams to align sales activation strategies with business objectives.

Your Key Responsibilities:
Your responsibilities include, but are not limited to:

1. Lead and oversee key field force operations activities, providing business context for Sales and Training (S&T) initiatives to ensure alignment with organizational goals.
2. Drive the implementation and communication of Field Force (FF) incentives and targets in a harmonized manner, working closely with cross-functional teams to ensure fairness, consistency, and effectiveness.
3. In conjunction with Business Unit head/s, design the selling strategy and targeting approach including resource allocation, promotional grids, reach & frequency.
4. Serve as the primary point of contact for Field Force teams, addressing their needs, concerns, and providing support to enhance their performance.
5. Develop and implement onboarding processes for new local associates, including giving access to necessary systems and tools, and leveraging resources to facilitate a smooth transition into their roles.
6. Monitor effectiveness of the field force e.g. conducting return on investment on strategic initiatives, health check of incentives, SFE KPI monitoring of reach & frequency, monthly report for local leadership team on key KPIs.
7. Collaborate with internal stakeholders to identify opportunities for process improvement, efficiency, and effectiveness within Field Force operations.
8. Act as the key liaison between Regional Sales Operations Manager and our Global competency center (GCC) colleagues to support local adoption of harmonized processes including, but not limited to:
9. Harmonized KPI definitions for SFE and Market Shares.
10. Leveraging harmonized segmentation and targeting approach for customer engagements.
11. Providing local business context for projects involving field design, resource allocations, etc.
12. Contributing to Regional initiatives and projects to drive a higher impact as centralized activities process.
13. Leverage Regional & Global best practices and playbooks to adopt locally.
14. Join and actively contribute to Regional communities to foster engagement, connection, and collaboration across markets.

What you'll bring to the role:
Essential Requirements:
* Bachelor's degree in business, Marketing, Economics, or a related field.
* 2+ years' experience in Sales Force Effectiveness, Sales Operations, Sales Enablement.
* FF/Customer facing incentive scheme management.
* Proven experience collaborating with cross-functional teams (i.e. Local/Region/Global). Proven ability to make decisions fast, influencing without formal authority.
* Demonstrate growth mindset, smart risk-taking, and external focus. In-depth understanding of the Pharma market: key dynamics, competitors, local regulations.
* Languages (English + local language).

Desirable Requirements:
* Experience in analytics and change management.

Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

You'll receive:
* Customized development paths and free access to our on-demand training catalogs.
* Job rotation projects that will give you the opportunity to collaborate with global teams.
* Corporate Welfare Plan.
* Recognition Program to highlight your impact for the organization.
* Hybrid Work Model based on flexibility and trust.

Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more! With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported! Join us!

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)
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