Sales Manager | 5* Luxury Hotel | Milan

For a 5-star Luxury Hotel in Milan, we’re looking for a:

Sales Manager

You will be reporting to the Director of Sales & Marketing and directly responsible for:

• Managing proactively and scout business opportunities to contribute to overall hotel revenue.
• Promoting and communicating effectively the hotel’s identity and unique selling points establishing and maintaining optimal relationships with all relevant clients in the defined sales segment, working to meet the departmental sales targets.
• Soliciting and developing new business from identified market segments and sources of business.
• Identifying new sources of business based on economic trends and opportunities.
• Retaining business by adhering to established retention strategies.
• Representing the hotel in selected trade shows and sales missions with the goal of maintaining relationships with key accounts, scout new ones and contribute to overall hotel revenue opportunities.
• Inputting client data on a timely basis and accurately in all relevant hotel systems and tools.
• Reviewing together with the Director of Sales & Marketing production of selected segments and accounts identifying opportunities and business opportunities.
• Liaising closely with the Groups & Event Sales Manager to drive business to the segment.
• Assisting in monitoring activities of competitor hotels.
• Providing the Director of Sales & Marketing with feedback from market to tailor hotel strategies.
• Assisting in the development of strategies geared towards increasing sales and productivity throughout the hotel.
• Ensuring that all departmental reports and related correspondence are completed in liaison with the Director of Sales & Marketing on a timely matter.
• Assisting the Director of Sales & Marketing in the implementation of the annual Sales Business Plan identifying strategies to reach selected goals.
• Ensuring that incoming sales enquiries are appropriately handled.
• Carrying out the sales solicitation strategy selected markets.
• Working closely with hotel’s reservations department to ensure that all booking enquiries are correctly handled and implemented.

What we are looking for:

• Previous experience in same or similar role.
• Specialization in EU and LATAM markets.
• Experience in Luxury Hospitality.
• Fluency in Italian and English. Any other language will be considered a plus.
• Excellent organisational skills.
• Positive and proactive attitude.

Location: Milan, Italy