Sales Associate Temporary - Boutique Roma

GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long-lasting relationships with clients through heartfelt and bespoke attention, with the highest integrity.

MAIN RESPONSABILITIES

1. Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
2. Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
3. Support customers by providing all types of information, including aftersales product care suggestions;
4. Develop and maintain a customer portfolio through proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
5. Collect and update client data, in accordance with privacy policy and company procedures;
6. Play an active role in customers’ events and animations whenever needed;
7. Build solid product knowledge, keeping updated with novelties, prices, and stock availabilities.

PROFILE

1. Bachelor’s degree preferably with a fashion/linguistic focus;
2. Fluency in Italian and English. A third language will be considered an advantage;
3. Professional background: experience in direct sales to clients, preferably in a luxury goods boutique;
4. Proficient with Excel / IT tools;
5. Willing to work temporarily. The fixed-term contract is estimated to last 6 months, with expected full-time working hours;
6. Professionalism, enthusiasm, dynamism, ease of integration, and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

1. Excellent interpersonal and communication skills, with a customer service orientation;
2. Team player mentality to build meaningful relationships and ability to work autonomously;
3. Availability, flexibility, and dynamism to function in a high-paced environment;
4. Determined to be part of a people-centric retail project, for which a vocation for human values, passion, and a strong aesthetic sense is required.

In Hermès, diversity of experience and perspectives creates a better work environment; we value, ensure, and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!