Sales Assistant (M/W) - Part-Time 30h - Rome

Zadig & Voltaire is an upper-end brand founded in 1997.
The signature of the brand comes from its fine materials such as cashmere, silk, and leather.
By revisiting basics in a casual and rock’n roll way, Zadig & Voltaire is the embodiment of a new type of luxury. Chic, laid-back, cool.

To see the current collection:
www.zadigetvoltaire.com

The role of Sales Assistant is an essential part of the retail function, connecting and engaging with the Zadig & Voltaire customers, supporting the day-to-day activities of their team and store. We are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season, and confident in engaging and styling clients.

Responsibilities:

1. Welcome and assist customers throughout the entire sales process, describing the product and focusing on delivering the highest customer experience.
2. Support the store management in building a store environment that nurtures creativity and employee development.

Selling Skills:

1. Be a brand ambassador and embrace the brand Selling Ceremony.
2. Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.
3. Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT).
4. Provide personalized advice and drive sales according to the customer’s needs.
5. Build customer loyalty and understand customer relationship management.
6. Communicate efficiently and effectively.
7. Be knowledgeable of the collection and the brand's iconic pieces.

Operations:

1. Drive sales: operate till system, take and process payments.
2. Manage the till and customer queuing efficiently.
3. Follow company policy and procedure.
4. Manage customer needs including exchanges, credit notes, and holds.
5. Offer each customer the opportunity to be on the mailing list.
6. Maintain the replenishment of bags, boxes, etc.
7. Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager.
8. Process deliveries.
9. Maintain a luxurious store environment and standards.
10. Answer calls promptly and efficiently, with a pleasant and welcoming manner.
11. Execute the loss prevention procedure and conduct regular inventories.
12. Ensure the shop floor and stock room standards are maintained in a clean, tidy condition.
13. Follow health & safety guidelines.

Merchandising:

1. Process deliveries (new collection, replenishment), transfers.
2. Process the replenishment of items on the shop floor according to the ZV Standards.
3. Support the Store Management in the VM guidelines implementation.

You have two years' experience or less in sales, in an upper-end brand, and have a passion for the fashion and luxury world. You can advise and guide a demanding clientele.
You are hard-working, dynamic, energetic with a commitment to customer service.

Languages:
ITALIAN and ENGLISH are required; additional languages are beneficial.