Retail & Brand Training Lead

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extraordinary in each of us.

As part of the HR Department, Talent development and total rewards Team, you will excel and enjoy this position if you are ready to actively handle the following missions:

• Provide a solid link between business and retail training needs with key stakeholders from sales department, category management, central training team and local brand partners
• Embody the spirit of Sephora University Europe on a local level
• Adaptation of Sephora University Europe materials
• Design and implementation of local Retail and Brand training projects
• Maintain Brand relationship to deliver a fruitful continuous training plan
• Guarantee the balance between central strategy and local commercial needs, by respecting retail logics
• Follow up regularly on the projects with all the stakeholders to guarantee sustainability and effectiveness
• Guarantee implementation of assigned projects according to business strategy
• Design of minor training projects and modules
• Analysis of training KPIs to provide reports
• Be a sponsor of the HR department in the motivation, engagement and development of employees
• Daily cooperation with all departments implied in education in order to guarantee synergy in the training flow of communications and actions implemented
• Be a Digital Ambassador to improve all the L&D processes and omnichannel approach
• Be an ambassador of company’s values and culture

Who we are looking for:

• Previous experience and knowledge of retail processes
• Passion for retail and internal client satisfaction orientation
• High organizational skills (complex planning and priority management)
• Understanding of the retail scenario in order to prioritize training needs and planning
• Good negotiation skills
• Training techniques and methodology knowledge
• High cooperative skills and effective knowledge of different stakeholder to share information
• Good English level
• Good organizational awareness
• Curiosity towards the beauty retail expertise
• Positive attitude towards change management

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora. If you like managing different tasks every day, this is the right position for you. If you are a relation-oriented person, you enjoy talking to people and finding effective solutions together, you can fit into this position.

Being able to establish priorities, both in your daily job, as well as on a longer scale (yearly training calendar) will allow you to be accountable for the projects you will be delivering. By cultivating daily partnership with the key stakeholders from sales, brands, you will provide a fruitful cooperating environment to guarantee the effective roll out of your projects (retail and brand training).

Why join the SEPHORA team:

• Working Environment: modern offices with break/relax areas for your well-being in the center of Milan. Enjoy our extraordinary planning of activities, such as Annual Convention, team buildings, etc.
• Work-life balance: smart working and flexible hours
• Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee
• Career paths: you will continue evolving and building your skills through personalized training and development plans, created by our center of expertise “Sephora University.”
• Meaningful Rewards: competitive tailored welfare offer, free beauty product gifts and access to discounts on Sephora and LVMH products

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.