Resort General Manager

For a luxury resort in Sardinia, part of an Italian Hospitality Group, we are looking for a

RESORT GENERAL MANAGER

About the Role:

For a recently renovated chain resort in Sardinia to be upgraded to 5 Star classification, we are looking for a Resort General Manager who will oversee the daily operations of the property, ensuring both the highest standards of service to deliver at and above client expectations. Reporting directly to the Head of Operations and collaborating with Head Office departments (Operations, Sales, Marketing, Asset management, Revenue, Administration), the Resort General Manager, by leading a motivated team, is responsible for (i) guest experience, (ii) F&B revenue maximisation, (iii) maintaining operational consistency (iv) delivering budget agreed upon.

He will actively participate in sales activities in coordination with the head office sales team by attending clients’ meetings and presentations.

Main Duties & Responsibilities:

1. Operations & Functional Know-How: Oversee all hotel functions including operations, finance, sales, revenue management, and e-commerce. Proven experience in an upscale or luxury branded environment is essential.
2. Leadership & People Management: Lead by example, fostering a collaborative and motivational atmosphere. Mentor and guide department heads, ensuring alignment with strategic objectives and promoting a culture of continuous improvement and collaboration.
3. Guest Satisfaction & Quality Assurance: Create and maintain a coordinated operating environment that guarantees consistent guest satisfaction. Regularly monitor and analyze guest feedback to ensure high service quality and timely act to overcome deficiencies.
4. Financial Reporting: Responsible for ongoing financial analysis and periodic performance reporting to head office relevant departments.
5. Planning & Decision Making: Actively participate and contribute in decision-making processes, ensuring well-considered, analytical, and strategic choices are made.
6. Staff Hiring & Development: Direct the recruitment, training, and development of the hotel team. Ensure that all staff are motivated and meet performance expectations, aligning with the company’s policies and local labor regulations.
7. Property Management & Inspections: Conduct daily inspections of the property, including all guest areas, ensuring that all operations are in compliance with standards. Implement preventive maintenance programs to protect physical assets.
8. Communication & Collaboration: Ensure open and effective communication across all departments, encouraging teamwork and collaboration. Act as a liaison between the hotel and external stakeholders, including the local community and authorities.
9. Ethical Standards & Compliance: Uphold the highest standards of ethical behaviour and discretion. Ensure the resort operates in compliance with all relevant legal and regulatory requirements.
10. Guest Interaction & Complaint Management: Actively engage with guests at all times and during check-in/check-out and mealtimes. Handle guest complaints with urgency and professionalism, ensuring swift resolution to maintain satisfaction.

Additional Responsibilities:

1. Presence at F&B Outlets and Reception: Be present at the restaurant during breakfast, lunch, and dinner to welcome guests, ensuring a warm and personalized experience. Similarly, maintain regular visibility at the reception, particularly during peak check-in and check-out periods.
2. Reporting: Submit periodic performance reports to headquarters, providing insights into guest satisfaction, F&B revenue target, and other key aspects affecting the projected Resort performance with a particular focus on client satisfaction.
3. Yield Management: Contribute to strategic and tactical decision by the head of Revenue department to maximise yield.
4. Operations Meetings: Participate in weekly operations meetings with the company’s Operations Management to review business performance, forecast upcoming events, and ensure alignment with company goals.
5. Internal Financial Controls: Adhere to resort policies related to financial controls, including safeguarding of cash and revenue.

Key Skills and Qualifications:

1. An exceptional leader with outstanding networking skills. A true host and gentleman.
2. Strong experience in 4 star upper upscale or 5 star hospitality, with a deep understanding of guest relations and service excellence.
3. A strong leader and hands-on operator with excellent people management skills, driving employee engagement and delivering the highest level of customer service.
4. Strong resort operational experience.
5. A positive and motivated hands-on approach.
6. Fluent in Italian and English. German, Russian, French additional positive elements.
7. Previous experience in resorts associated with international brands.

Location: Sardinia