Resident Manager | Luxury 5* Hotel

We are seeking an experienced Resident Manager to oversee the daily operations of an exclusive 5-star luxury property in Costa Smeralda, Sardinia.

Reporting directly to the owner, you will ensure exceptional service standards, seamless operations, and an unparalleled guest experience.

Key Responsibilities:

• Oversee all departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring flawless daily operations.
• Collaborate with department heads to establish and maintain top-tier service standards.
• Monitor guest feedback and drive continuous improvements to elevate the guest experience.
• Ensure strict compliance with health, safety, and luxury brand standards.
• Lead, motivate, and develop a team of hospitality professionals, fostering a culture of excellence.
• Manage staffing, recruitment, and training to maintain superior service quality.
• Conduct performance evaluations and implement employee growth strategies.
• Serve as the primary point of contact for VIP guests, handling requests and special arrangements with discretion and professionalism.
• Oversee the design and execution of bespoke guest experiences, including exclusive excursions and events.
• Assist in budgeting, forecasting, and financial performance monitoring.
• Implement cost-control measures while maintaining the highest levels of quality and service.
• Uphold and enhance the property’s luxury brand identity through impeccable service and presentation.
• Work with marketing teams to ensure cohesive guest communication and promotional strategies.
• Develop and implement strategic goals in collaboration with the owner.
• Provide regular reports on operational performance, KPIs, and financial insights.
• Assist in planning and executing property renovations, upgrades, or new projects.

What We’re Looking For:

• 5-7+ years of leadership experience in luxury hospitality, preferably as a Resident Manager, Director of Operations, Room Division Manager, Front of House or Guest Relations Manager in a 5-star property.
• Strong knowledge of luxury standards, LQA (Leading Quality Assurance) standards.
• Degree in Hospitality Management, Business Administration, or a related field.
• Fluent in English and Italian (additional languages are a plus).
• Strong leadership, communication, and problem-solving skills.
• Financial acumen and a guest-oriented mindset.
• Deep understanding of luxury hotel operations, guest services, and industry trends.
• Charismatic, detail-oriented, and dedicated to fostering an exceptional service culture.

Location: Costa Smeralda, Sardinia, Italy

If you have a passion for luxury hospitality and the expertise to lead one of Sardinia’s finest properties, we would love to hear from you.