Renewals Account Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Job Description

The Role

The Renewals Account Manager collaborates with Sales & Customer Success and is accountable for the renewal process for the account base across their territory. Typically, in this role you are responsible for a variety of larger, more complex accounts/territories in partnership with Field Sales.

In this role you can expect to...

1. Negotiate all facets of contract renewals using sound commercial judgment.
2. Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship and the value they are realising from Sprinklr.
3. Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure. Identify areas of license expansion and potential renewal risk weekly.
4. Maintain a good understanding of Sprinklr licensing models to provide both sales and customers assistance in licensing discussions.
5. Monitor customer health metrics to proactively identify and communicate risks. Work cross functionally to develop risk mitigation strategies and drive appropriate actions.
6. Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems.
7. Engage customers in conversations around renewal readiness, timing and general customer needs.
8. Connect with customers on multi-year contracts via direct and indirect communication to ensure continued engagement and customer value realisation.
9. Adhere to and execute on Renewals Management priorities, expectations and programs.
10. Create, present, and negotiate renewal proposal(s) and options throughout post sales process.
11. Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form.
12. Forecast accurately utilising Renewal & Forecast Guidelines.
13. Partner with our Sales and Customer Success organisation to review customer value achievement & product adoption.

What We Are Looking For:

1. Ability to perform under pressure & within a fast-paced, hyper growth culture.
2. Fluency in Italian, Spanish and English mandatory.
3. Team player mindset with a track record of building positive relationships with peers and cross-functional partners.
4. Excellent customer management skills; including sales, account management, and customer service.
5. Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency.
6. Demonstrated strong work ethic and consistent quota achievement.
7. Proactive approach with strong attention to detail, time management and organization.
8. Excellent written and verbal communication skills.
9. Growth mindset who always keeps our customers’ success at the core.

What Makes You Qualified:

1. Demonstrated success in a Renewal Account Management customer facing, quota carrying role.
2. Fluency in Italian, Spanish and English.
3. Demonstrable expertise with contract renewal processes, sales negotiations and renewals forecasting.
4. Deep knowledge and expertise with SaaS sales & services models focused on enterprise software.
5. 10-15% travel (region/territory dependent).

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.