Regional Operations Manager

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

The Regional Operations Manager is responsible for executing and communicating operational processes, policies, and procedures that impact store operations and customer experience across the Italy region. This role enhances and elevates the employee and customer experience through best-in-class operational optimization and implementation for the retail business.

• Drive new ways of working and process improvement initiatives
• Support with all operational needs and technology upgrades
• Oversee regional inventory management and optimization
• Optimize store operational standards and working procedures
• Manage delivery operations and logistics support across the region
• Drive Boss fulfilment and SLA for the region
• Oversee store openings within the region and provide operational support and set up
• Manage cash management adherence processes and controls
• Drive RFID initiatives for Regional and Channel Operations

• Manage inventory flow to minimize shrink loss
• Optimize replenishment systems for price and size integrity
• Coordinate regular inventory counting activities
• Oversee product movement between back-of-house and sales areas
• Establish and monitor key performance metrics
• Implement best-in-class operational standards

• Act as primary operational contact for store (Operations) Managers
• Connect with cross-functional partners to drive retail enhancements
• Provide guidance and support to store sales (support) teams
• Lead small project teams and initiatives
• Build consensus across teams and stakeholders

• In-depth understanding of retail operations and related disciplines
• Knowledge of best practices and competitive landscape
• Project management experience
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities

• Frequent regional and occasional EMEA business travel required
• Works independently with minimal guidance
• Operates within broad guidelines and policies
• Reports into the Head of Italy, with dual report into Retail Operations Senior Manager EMEA
• Works closely with Retail Operations EMEA team