Ramp Agent/ Baggage Handler

Who we are

Your tasks

You will be working in the Ramp Operations Team, ensuring consistent delivery of high-performance standards in the provision of the smooth, timely and accurate processing of passenger baggage and aircraft turnaround. You should be able to demonstrate a hardworking, adaptable attitude and thrive on variety in the workplace. A demonstrable background in the aviation industry, Customer Service, and Airside exposure would be an asset.

• Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.
• Perform accurate and efficient sortation of outbound passenger baggage.
• Take active involvement in all Aircraft Turnaround processes (including but not limited to aircraft arrival, baggage offload, baggage onload, aircraft departure) as instructed by Ramp Team Leader.
• Safe and efficient operation of Ground Service Equipment.
• Regular preventative maintenance within the operational environment (including but not limited to removal of FOD, Ground Service Equipment checks/cleaning).
• Provide assistance and input to any baggage loading/unloading problems with accuracy and efficiency ensuring Team Leaders are kept informed.
• Work cohesively as part of the team to maximise co-operation leading to the efficiency and effectiveness of the operation.
• Liaise and work together with other departments to ensure our customers receive a high standard of service.
• Ensure all Airline Service Level Agreements are met or exceeded.
• Ensure that all Key Performance Indicators are met or exceeded.
• All performance variances must be actioned promptly and honestly to ensure the integrity of the Skytanking Group.
• Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.
• Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints.

Your profile

• Physical ability to carry heavier goods.
• Good verbal communication skills.
• Ability to read, write, and understand written instructions and information.
• Proactive approach to all work requirements and team-centered ethos.
• Flexible to work irregular hours and on weekends.
• A valid driving license B.
• Ramp experience, trained to operate equipment, desirable.
• Ability to communicate in Italian; English is a plus.

We offer you:

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