QA SERVICE DIRECTOR

Job Information

• Industry: Technology

• Job Type: Full time

• Work Experience: 5+ years

• Date Opened: 10/11/2023

• City: Milano

• Province: Lombardia

• Country: Italy

• Postal Code: 20121

• Hybrid Job: Yes

About Us

We are experts in the Life Sciences industry & Technology. We are a long-standing partner for technology and expert service provider across Clinical, Regulatory, Quality, Pharmacovigilance and Medical Affairs domains. We help companies to gain the best business value through technology-enabled solutions and achieve excellence in business operations.

• Identifies successful drivers and defines and manages KPIs for strategic processes to guarantee continuous improvement of QAS services.
• Ensures that Department processes are efficient and cost-effective and ready for internal or external Inspections according to a defined strategy.
• Ensures department profitability at gross margin level through efficient target allocation rates and resources billability.
• Escalates to the Managing Director and the Consulting Business Major/Critical Risks for Client relationships.
• Contributes to and ensures optimal public relations activities and brand awareness.
• Assesses customers feedback and makes necessary improvements.
• Represents the company at client/partner meetings and participates in scientific meetings.
• Supervises company Processes.
• Consults and supports Project Managers for resolution of priority issues.
• Validates the relevant technical aspects of project proposals.
• Develops his/her reports.
• Performs billable role within Client projects, according to his/her specific background and area of experience within the regulated environment.
• Acts as Auditor and QA representative among Clients if required.
• Creates regulated documents or specific consultancy services as appropriate.
• Monitors resources performances on key processes.
• Guarantees compliance with current regulations.
• Prepares and gets approval for the yearly plan for the department.
• Supports HR in staffing, enhancing employer brand, staff retention and satisfaction.
• Ensures that clients receive the requested services ensuring the quality of the project’s deliveries within the agreed budget and profitability.
• Manages the QAS project portfolio and its risk.
• Ensures accurate revenue recognition on a monthly basis and approved departmental costs.
• Manages and approves supplier selection.

• Bachelors Degree in Life Sciences/Scientific matters.
• At least 10 years of relevant work experience in Quality Assurance with at least 5 years of supervisory experience.
• English, Fluent.
• Essential regulatory guidelines worldwide.
• Regulatory norms applicable.
• Revenue and cost recognition.