Program and Risk Manager - protected categories (L. 68/99), Trustworthy Shopping Experience

This position is preferably intended for candidates belonging to Protected Categories with certification as beneficiary according to Law 68/99 Art.1 (employment of people with disability).

Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program and Risk Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

In this position, you'll collaborate with multiple teams to drive positive changes in our product. You'll analyze data, develop strategies, and implement solutions to address complex challenges. Your work will directly impact millions of customers, ensuring they have a safe and trustworthy shopping experience on Amazon.

Key job responsibilities

1. Develop and implement strategies for multiple projects, monitoring progress against key milestones.
2. Analyze data and collaborate with teams to clarify complex problems and present solutions to leadership.
3. Create scalable mechanisms to report project updates to stakeholders across worldwide teams.
4. Partner with product and partner teams to identify and address policy and process gaps.

A day in the life

1. Plan and prioritize tasks to advance ongoing projects.
2. Analyze data and review processes to identify root causes of issues.
3. Reach out to existing and new partner teams to build collaborative relationships.
4. Work closely with policy, product, and tech teams to implement necessary changes.
5. Contribute to a positive team atmosphere through open communication and support.

About the team

At Amazon, we believe customer trust is paramount. The EU Trustworthy Shopping Experience team works with authorities, merchants, brands, vendors, and customers to identify and prevent Selling Partner risk. We also address infringements of intellectual property (e.g., counterfeit, trademark, copyright) and other abuses in our product catalog.

1. Bachelor's/Master's degree or equivalent experience.
2. 4+ years of professional experience in program management, operations management, risk management, or equivalent.

1. Knowledge of another European language.
2. Experience with SQL and Microsoft Excel.
3. Background in e-commerce/online companies in fraud/risk control functions.
4. Problem-solving and analytical skills with a data-driven approach to decision-making.
5. Excellent communication skills (both oral and written) with the ability to simplify complex topics.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.