Professional Services Specialist

Purpose of the position

Our customer journey extends beyond purchasing our products and services; it’s complemented by the support given to them to ensure they can continually and consistently deliver services to their customers.

Provide expert guidance and support to enhance business operations and client satisfaction from the presale of a service up to the beginning of a standardized service execution.

Key Responsibilities

1. Pilots installation and support
2. Customer Laboratories setup
3. New Product Introduction (NPI) customer's User Acceptance Test (UAT) support
4. Recurring (Change Request/ Bug Fixing) customer's UAT support
5. Local installation for various parties (certifications, etc.)
6. Training / train the trainer and relevant documentation
7. Create tech bulletins, installation manuals / videos etc.
8. Manage and maintain hardware materials used for training
9. Customer education / support / system configurations (that doesn’t require development)
10. Our demo lab setup
11. Trade shows setup
12. Network Operation Center (NOC) & Security Operations Center (SOC) for central applications setup, provide support to customer to monitor and proactively check on customer central applications
13. NOC & SOC sites set up and monitoring (Network and Security Operation Center) using internal or external tools to manage and guarantee complete overview and control
14. Product Localization (Master data, translation, images), manage and create specific customers customization on standard Invenco products to build customer satisfaction

Position Relationships

Internal relationships

The Professional Services Specialist will interact mainly with Engineering, Quality assurance department, Program Management, and Customer Support.

External relationships

• The Professional Services Specialist will interact with customers, 3rd party suppliers, and other Gilbarco Veeder-Root/ Invenco by GVR entities.

Knowledge, Skills and Experience

• Agile in IT - Win OS
• .NET - SQL knowledge (not mandatory but preferred)
• Petrol Station environment knowledge
• Language: Good skills in spoken and written English. Spanish and Italian a plus.
• Ready to change and adapt to work in different situations and environments
• Good problem-solving attitude
• Able to prioritize and multitask effectively and work to tight deadlines.
• Flexibility in work Schedule
• Ability to demonstrate excellent contact handling skills, demonstrating empathy, support coupled with active listening skills
• Available to travel
• Determined to comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country)
• Determined to comply with the Vontier Code of Conduct.

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges, and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation, and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise, and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.