Professional Services Engineer EMEA (based in Milan, Italy)

Professional Services Engineer EMEA (Based in Milan, Italy)

Professional Services (PS) Engineers operate as the leading technical force of the Regional Field Support Organization, responsible for low-level design, deployment, and advanced technical consulting of the entire Radware solutions portfolio. PS Engineers work in front of customers, leading Radware solution implementation and support on customer premises (on-premises or remotely).

PS Engineers cooperate with Pre-sales, Sales, Product Management, R&D, and Global support teams inside Radware to implement solutions according to customer requirements and needs.

In this role, the PS Engineer will work from home and visit customers on-site.

Responsibilities:

• Coordination of technical solutions with Pre-Sale Engineers
• Deep understanding of customer requirements and customizations
• Creation of solutions with detailed technical design and documentation – SoW, LLD, ATP
• Solution implementation according to agreed schedule and timelines
• Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)
• Conduct technical workshops and consulting with customers and partners
• Establish and maintain strong working relationships with key internal and customer personnel to work effectively

Requirements:

• At least 3 years of industry-relevant integration work experience (Networking and Security)
• Customer orientation and on-site support experience
• Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching/load balancing
• Knowledge of firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
• Hands-on experience with Cisco, Juniper, and virtualization products (VMware, KVM)
• Good knowledge of the Linux environment and script writing skills in at least one of the following: Bash, Perl, Python
• Strong analytical and troubleshooting abilities - complex problems debugging and resolution
• Communication and interpersonal skills – written and verbal
• The role requires frequent traveling locally and abroad
• Fluent English communication – written and verbal
• Willingness to travel up to 50%

Advantages:

• Familiarity with Radware products (preferred), or other Application Delivery products/solutions
• Familiarity with DoS attack mitigation solutions
• Multi-language ability (English fluency is a must-have and French fluency is a strong advantage)