Product Expert - Open Banking - VIE

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.

To help us get there we have raised 4 rounds of fundings so far, with prestigious VC funds including Greenoaks, Partech, BlackFin and most recently in November 2024 of €45M with AVP.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Your missions :

Become the Agicap expert and referent on a strategic topic: open bank connectivity.

Your daily missions will include the following:

1. Qualify, prioritize and manage CS and AE support demands; follow up and ensure all issues find a solution with the right level of support. Work closely with our partners (e.g. Bank Connectors) to investigate and solve issues, reduce friction, and avoid churns when needed.
2. Structure and organize training sessions for the relevant teams at Agicap according to their constraints and needs to make them more autonomous and reduce time-consuming support for you.
3. Be the clients’ and CSs’ voice to the product team regarding bank synchronization; you will be a key actor in the improvement and adaptability of our solution! In the meantime, be the product team’s voice to the CS to train them and inform them on new features, best practices, and roadmaps.
4. Measure your results and identify possible improvements on both processes and product; ensure frequent reporting to stakeholders and act as a consultant for the product team within your scope for new developments.
5. Develop, enrich, and communicate on the documentation to make the team more autonomous, including the update of all our back-office tools, strategic part to our countries’ developments and monitoring.
6. Be the referent for our bank aggregator partners to discuss, solve issues and make them prioritize our subjects.

• Based in Milan office
• Diverse daily missions, dynamic and constant processes rethinking to make them more efficient
• Diverse interlocutors: internally (CS, AE, products) and externally (clients, banks, partners)
• Strategic and innovative topic (open banking, fintech, banking APIs, international banking protocols exposure...)
• Direct and measurable impact on the business
• Very valuable expertise, key job in the company

• You are fluent in Italian and English; French is a plus
• You are customer, problem and impact oriented
• You are a student in a top business or engineering school
• You are passionate about tech topics
• You demonstrate methodological rigor
• You have a strong team spirit
• You are an excellent communicator and are able to share your vision

Non vediamo l'ora di incontrarvi!