Planning and Logistics Manager

You will be responsible for demand planning and logistics and you will be in the lead of our Customer service team for the Italian Market. We have strong international brands Biscoff and Natural Food brands in a multi-category and multi-channel approach. We are a fast-growing, dynamic, International company. We look forward to welcoming you to our team.

You are responsible for demand planning and logistics of the sales Office Italia. In the future, customer service will be part of your responsibilities.

Your main task will be demand planning and logistics. Your tasks include:

• Updating of forecast planning, in collaboration with sales and alignment with HQ Belgium.
• Improving the Italian forecasting system, integrating international guidelines in close collaboration with sales.
• Placing production orders and managing stock levels.
• Tracking and communicating order status to Sales and/or Account Team.
• Arranging delivery & inbound transport for different product groups.
• Keeping contact with the warehouses to prevent and solve any possible shipment issues.
• Negotiating contracts with logistic service providers and managing the service level.

On the customer service side, you will manage and coach the current team. Their tasks include order processing, invoicing, and organizing delivery. This is the main responsibility of the customer service assistants. Clearly, both function as a team.

• Booking and processing of incoming orders, issuing invoices & order confirmations.
• Independent maintenance, accounting, and documentation of condition agreements.
• Gathering all relevant information, issuing shipping documents, and subsequent sharing with Customers and Partners involved.
• Maintenance of customer master data/hierarchies, prices, and conditions in SAP.

As the role combines demand planning with customer service, this role is key in the implementation and coordination of the commercial office operation in Italy.

Profile

Experience:

• Minimum of 5 years of working experience in demand planning or supply chain recommended.
• First experience as a people manager.
• SAP experience recommended as this forms the main system for the customer service role.

Language:

• English for alignment with HQ Belgium.

Personal competences:

• Customer-oriented.
• Team player.
• Very good attention to detail.
• Comfortable and accurate with numbers.
• Friendly and open personality but assertive.
• Pro-active approach to solving problems.

Testimonials

"Lotus Bakeries is in full expansion. I am proud to be part of this growth story. I also greatly appreciate the independence and learning opportunities I am receiving, which help me to make my own mark." - Anouck Draps

- Active role in shaping the Italian business with huge potential.

- Professional, international working environment.

- Permanent position in a modern office in the heart of Milano.

- Team vibes and a positive, driven atmosphere.

Do you want to be part of a terrific team with the ambition to create small moments of happiness every day? Meet our people, discover their unique skills, and get excited to join them in a great work environment.