Personal Asistant To GM

Scope of Work

As Personal Assistant To GM, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Personal Assistant To GM, I will assume full responsibility for the efficient operation of all tasks allocated to support the General Manager and to provide exceptional products and services within brand operating standards. I will assist the General Manager to ensure that all set policies, procedures, and best practices are in place and rigorously enforced.

A high standard of personal appearance, grooming, and hygiene, plus comprehensive knowledge of safety, security, and emergency procedures will be maintained in line with brand and statutory requirements. All activities within the department will be carried out ethically, honestly, and within the parameters of local law.

An important part of the role is to interact with guests and hosts in a professional, courteous, and positive manner and proactively seek feedback, using the guest's name whenever possible. I have full knowledge of all facilities and services offered by the Hotel.

I will perform the following relevant tasks for this role:

1. Operate office equipment such as fax & copy machines, phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
2. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
3. Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
4. Locate and attach appropriate files to incoming correspondence requiring replies.
5. Open, read, route and distribute incoming mail and other material, and prepare answers to routine letters.
6. Complete forms in accordance with company procedures.
7. Make copies of correspondence and other printed material.
8. Compose, type and distribute meeting notes, routine correspondence, and reports.
9. Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
10. Attend meetings and training as required by supervisors.
11. Uphold Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
12. Strictly adhere to LQA standards and guest comments.
13. Perform any additional tasks given to me by supervisor/management.

Qualification

To execute the position of Personal Assistant To GM, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results, which includes the following:

High school diploma or equivalent and at least 1 year of experience in a similar hotel operational setting. A Bachelor’s degree in hospitality or business school and more than one year’s experience in a similar role is preferred.

I am a personally involved, visible, and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence, and an understanding of the sophisticated needs of the luxury customer. I have experience and am able to work in a cross-cultural environment positively.

Technical skills include advanced MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with hotel systems including MICROS/point of sale platforms.

Fluent in Italian and English.

Eligible to work in Italy (Only EU passport).

The above is intended to provide an overview of the role and responsibilities for a Personal Assistant To GM at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Accommodation Provided

No

Benefit

Local Six Senses Benefit

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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