People & Culture Coordinator

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About The Role

At Four Seasons Hotel Firenze, we are seeking a passionate People and Culture Coordinator for 2025 summer season to be the welcoming first point of contact for employees and applicants. This role involves managing employee inquiries, handling incoming calls, processing reports, maintaining employment files, and supporting various employee events and initiatives. The People and Culture Coordinator ensures all tasks are performed with integrity and confidentiality.

What You Will Do

• Perform administrative duties and answering telephones and emails according to Four Seasons standards for quality, professionalism and friendliness.
• Assist in the planning and attend employee recreation activities and communication events.
• Perform accommodation and locker inspections ensuring they are clean and orderly.
• Maintain and update all Heart of the House and digital communication for sharing company information with all employees.
• Assist with employee onboarding tasks ensuring all documents are in order according to corporate policies and local laws.
• Maintain and update all employee records (both electronically and hard copy files) ensuring that documentation is easily accessible and organized.
• Maintain confidentiality of information in the department including conversations, personal information and medical files.
• Assist with other areas of People & Culture when needed such as Talent Acquisition.

What You Bring

• Education: Academic education or equivalent experience.
• Experience: Must have a minimum of one year in similar position.
• Must possess excellent personal presentation and interpersonal skills to work with cross-functional teams, an outgoing personality and a can-do approach to any request.
• Strong work ethic, confidentiality and well developed organizational skills are requirements.
• Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet.
• Reading, writing and oral proficiency in the Italian and English language.

What YOU Can Expect

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.

The Benefits Offered By Four Seasons Hotel Firenze Include

• Competitive salary
• Quality meals at our Employee restaurant
• Work clothes with dry cleaning available
• Staff Accommodation upon availability
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Employee Recognition Programs
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential.

Schedule & Hours

This position is based at the Four Seasons Hotel Firenze and the contract is seasonal full time. You must possess the legal right to work in Italy at the time of application.