Partner Success Manager

As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:

1. Enabling key Partners to own the adoption of Cisco Software through available programs.
2. Supporting partners in delivering Success Programs and initiatives with their customers, and providing insights to optimize these programs.
3. Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
4. Acting as a liaison between Partners and Cisco’s CX product teams, sharing feedback to advise on product development and improvements.
5. Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
6. Managing services and service creation.

Who You'll Work With

You will collaborate with our Partners and Customer Success Specialist Teams to drive software adoption. Additionally, you will partner with our Sales, Renewals, and the PAM team to assist in driving Annual Recurring Revenue (ARR).

Who You Are

You are dynamic and strategic, with a strong focus on enabling partners to drive customer adoption of solutions and increase their success. You excel at helping partners connect Cisco software to agreed-upon success measures and remove adoption barriers. Your expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion is unparalleled. You are a coach and mentor, working closely with partners to build their Customer Success best standards. Your collaborative approach ensures that partners are well-equipped to drive the renewal and growth of Cisco's software business. Your ability to align with partners and support their success is key to achieving shared business objectives and delivering outstanding value to customers.

Minimum Requirements

1. Experience with development and execution of adoption plans across technology portfolio (e.g. Security, Observability, Networking).
2. 2 years of Partner enablement including software adoption across Partner ecosystem/building service propositions with partners.
3. Experience of building and driving strong relationships within the partner and partner sales community based on trust.
4. Experience leading virtual cross-functional teams in a matrix organization and building positive collaborative relationships.
5. Experience with recurring revenue concepts, margin and attrition.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.