Order Management Coordinator

At Thermon, we are passionate about transferring the HEAT needed to make life work. As a world leader in industrial heating, our success is driven by the hard work and dedication of our employees. We pride ourselves on developing careers, fostering a company culture that embodies our core values of Care, Commitment, and Collaboration.

Recently, we expanded our capabilities by acquiring F.A.T.I., a renowned company in Italy specializing in process heaters. This acquisition allows us to enhance our range of electric heaters used in various industries around the world.

The Role

We are currently seeking an experienced Order Management Coordinator for our office in Cusago, Milano. This role involves efficiently managing the end-to-end order process from the moment Sales initiates an order to successful invoicing. You will be the primary point of contact for customers and work closely with various departments within Thermon, including Sales, Purchasing, Production, Logistics, and Engineering. We are looking for someone with a technical background and/or an interest in learning about our products to ensure we always provide suitable solutions.

Responsibilities

1. Efficiently manage the end-to-end order process from Sales initiation to successful invoicing.
2. Serve as the primary point of contact for customers and collaborate closely with various departments within Thermon, including Sales, Purchasing, Production, Logistics, and Engineering.
3. Ensure effective communication with customers and internal teams to ensure seamless collaboration and timely updates.
4. Work with the logistics department to ensure timely and accurate shipment of products.
5. Participate in ad-hoc projects to contribute to the overall success of the team and organization.

1. Strong communication skills and a team-oriented mindset.
2. Ability to handle time pressure while maintaining a 'helicopter view.'
3. Interest in gaining basic knowledge about our products, with support provided by the company.
4. Excellent prioritization skills and the ability to take responsibility for projects and sales orders.
5. Familiarity with administrative tasks and experience with ERP systems.
6. Proficient (verbal and written) in English and Italian.

Thermon, Inc., (NYSE: THR) is an Industrial Technology company headquartered in Austin, Texas. Through its global network, Thermon provides safe, reliable and mission critical industrial process heating solutions. Thermon serves the global energy, power generation and chemical markets to provide innovative solutions for industrial heating applications by deeply understanding our customers' needs. Thermon specializes in providing complete flow assurance, process heating, temperature maintenance, freeze protection and environmental monitoring solutions. Our values of Care, Commit and Collaborate are the bedrock of how we conduct business both internally and externally.

Thermon has an established record of innovation and excellence. We recognize this is only possible with the hard work and dedication of our employees. We strive to maintain a dynamic and diverse workforce.

We offer environments where collaboration, mentoring and professional growth are encouraged. Ideal candidates for our team will recognize the value of being a part of an organization that not only provides a competitive wage but that also promises a great career.