Operations Manager

Azienda: Leonardo Lago di Garda - Wellness and Spa

ABOUT US
BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

For our stunning resort in Lazise located on Garda Lake, one of the most beautiful lakes in Italy, we are looking for an enthusiastic and passionate Operations Manager with solid background in the hospitality field with special focus on F&B and SPA services.

Join our team and start your career journey with us as Operations Manager (d/f/m)!

WHAT WE OFFER
Permanent employment contract
Support in reconciling work and family life
Europe-wide employee app “LEAPP”
Discounts on accommodation and in the restaurants of the Fattal Hotel Group
Training and development programmes at our Leonardo Academy
Team events

YOUR MAIN DUTIES
Ensuring the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels
Inspiring and motivating the team to achieve operational excellence while delivering the company vision
Meeting and greeting guests and VIPs, as well as regular guests, recognizing and anticipating their individual needs
Handling of guest’s complaint
Formulating budgets and preparing monthly revenue/expense forecasts
Ensuring the premises are in operative condition as per category of the unit to receive & serve the guests
Meeting with managers of departments such as restaurant and spa to discuss business operations
Supervising maintenance, suppliers, renovations and furnishings
Ensuring security is effective
Building and maintaining effective working relationships with all key stakeholders and business partners
Carrying out inspections of property and services with consistency
Promoting and marketing the business

YOUR PROFILE
BE YOURSELF – Be authentic and yourself
Degree and/or diploma in hotel management or other related fields
Minimum of 5 years operational management experience
Solid background in international hospitality companies with particular focus on F&B and Wellness/SPA departments
Revenue management skills with experience of budgets, P&L and forecasting
Financial acumen
Entrepreneurs skills
Reliable, organized and pro-active with strong communications skills
Fluent in English and in Italian. Knowledge of German would be a plus
Computer literate in Microsoft Window applications

We look forward to receiving your online application as Operations Manager (d/f/m).