Night manager

Description:

The role of the Night Manager is to work with the front office team to ensure excellent service for our guests, continuously fine-tuning service and guest management skills, in compliance with our company philosophy, operating standards, and procedures.

He or she will help to develop a harmonious work atmosphere with a focused approach on collaboration.

Responsibilities:

1. Will keep professional and ethical relationships with guests, suppliers, and colleagues.
2. Will take care of overnight operational management of the reception department, checking the cash register of the various departments, correcting where necessary, and reporting via email any discrepancies to the administrative department.
3. Will ensure that all cash registers are filled out correctly and credit cards processed consistently. Will take care of guests, check-in and check-out operations in compliance with department standards and procedures. Will manage room service requests, providing instructions to the colleagues in charge of the service. Will make the daily closure of the cash register in the management software, sending updated clients’ data to the authorities on a daily basis and alerting colleagues of any problems.
4. Will produce reports to be shared with management and administration departments.
5. Will proactively be involved in teamwork and cooperate with every co-worker.
6. Will work in compliance with all hygiene, health, and safety regulations.
7. Will correctly use and upkeep the equipment and materials supplied.
8. Will implement all the information shared during training.