New Opening - Teatro Luxury Apartments, Firenze - Front Office Manager

At Starhotels we are all thrilled for the new opening of the Teatro Luxury Apartments, in the heart of Florence, in Summer 2025.

Are you ready to create memorable experiences for our guests? Don’t hesitate to start this luxury journey and showcase your special attitude and brilliant personality.

As Front Office Manager, you will be the main lead in creating a positive stay for our guests, overseeing the Front Office team and providing a high level of service for our guests.

Your responsibilities include:

1. Coordinating the activity of the department to create a memorable experience for our guests.
2. Mentoring and motivating the team in order to reach their full potential.
3. Ensuring a good relationship is maintained between all the departments.
4. Being the key point of contact for our guests, efficiently responding to their inquiries and providing information and assistance.
5. Ensuring policies and procedures compliance.

Exceed expectations revealing:

1. A unique personality and a true passion for hospitality.
2. Proven experience in the role.
3. Excellent communication skills.
4. Familiarity with Opera PMS for efficient operations.
5. Ability to anticipate and resolve challenges and complaint resolution finesse.
6. A commitment to delivering a high level of customer service.
7. Impeccable grooming standards.
8. Versatility in handling various work scenarios.

Embrace global diversity by speaking:

1. Italian – fluently
2. English – fluently
3. Additional languages are a plus.

Unlock a world of benefits, including:

1. Exclusive discounted stays within the group.
2. Discounts with our partners.
3. Ticket Restaurants for delightful dining.
4. Stylish uniforms with complimentary laundering.

Embrace growth with:

1. Exceptional career advancement opportunities through our Performance Management Program.
2. An attractive compensation package based on your experience.
3. The chance to be a part of an ambitious, caring organization.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!