National KAM

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

Job Title: JR013068 National KAM

Location: Milan, Italy. Hybrid

Job Description

We are seeking a National Key Account Manager (KAM) for the pharmaceutical retailers and wholesalers of the Italian Market, reporting to Senior National Key Account Manager. The KAM will drive growth and foster strategic partnerships within the perimeter of centralized offline customers. This role is ideal for a results-driven professional with strong commercial acumen and negotiation skills, and who is passionate about building lasting business relationships.

Key Responsibilities

1. Strategic partnerships: development and roll-out of joint business plans with key accounts, focusing on sell-in and sell-out strategies
2. Negotiation and agreements: lead commercial negotiations, securing optimal and compliant terms while maintaining strong customer focus
3. Planning and forecasting: provide accurate sales forecasts and monitor performance of revenues and market share
4. Cross-functional collaboration: with Marketing, Field Sales, Finance, Supply Chain and Customer Service to ensure seamless execution of business strategies
5. Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.
6. Implement and execute high-quality customer service and issue resolution in order to retain current clients
7. Implement and execute Client engagement activities, including identifying client business requirements and preparing proposals and quotations
8. Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies to retain and expand current customer relationships
9. Collaborate on industry-specific relationship management activities and enabling the orchestration of customer-facing roles

Skills & Qualifications

1. Several years of experience in key account management or a related field.
2. Proven track record of managing and strengthening client relationships.
3. Ability to persuade and sell a lesser-known product, brand, or service
4. Experience in customer service and issue resolution.
5. Experience in preparing proposals and quotations.
6. Technical proficiency in data governance tools and Office pack proficiency (Excel, PowerPoint, Word)
7. Master's degree in Business Administration, Marketing, or a related field

What we offer in return

If you're looking for an exciting opportunity to make a significant impact in a dynamic market, this position is perfect for you. The market/product is highly valued with a growing customer base and high potential. The client portfolio involves directly managing Italy’s top leaders over the next 2–5 years, presenting an opportunity to be part of and drive change in Italian distribution within a highly dynamic market. Galderma, a recently listed company with a strong heritage and unprecedented scientific grounding, has huge potential for development in Italy. Additionally, there are fast and international career stream opportunities available. In return for a National KAM at Galderma Italy, we offer a competitive salary, comprehensive benefits, and the chance to work in a supportive and innovative environment that values professional growth and development.

Next Steps

1. If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.
2. The next step is a virtual conversation with the hiring manager
3. The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.